Drop Ship Operations Specialist
QVC•Pennsylvania Remote, PA
•Hybrid
About The Position
The Dropship Operations Specialist supports QVC Group and manages the planning and execution of customer order fulfilment from QVC/HSN dropship vendors, partnering with Vendors, Merchandising, and Planning to confirm sales plans, develop operational strategies, and track performance to ensure timely and cost-effective delivery.
Requirements
- Bachelor’s degree or equivalent business experience
- 3–5 years of experience preferred in eCommerce distribution, transportation, or customer contact operations
- Vendor management experience in an eCommerce environment is strongly preferred
Responsibilities
- Monitor and manage vendor performance to ensure service levels meet QVC/HSN standards.
- Review reports and performance data to identify trends, set expectations, and determine next steps.
- Work directly with vendors to improve performance, recommend solutions, and confirm actions are completed.
- Investigate delayed or problem orders, identify root causes, and partner with Customer Service when needed.
- Collaborate with Merchandising, Customer Care, Planning, and vendors to keep operations aligned with business goals.
- Communicate vendor, carrier, system, and customer issues to leadership, and escalate concerns when necessary.
- Support vendor and item setup, reporting, and special projects to improve the customer experience and control logistics costs.
Benefits
- competitive compensation
- paid time off
- an employee assistance program
- parental leave
- paid volunteer hours
- amazing company discounts
- health care benefits starting on day 1
- 401(k)
- tuition reimbursement benefits
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
