Drop-Count Team Lead

Laguna Development Corp•Albuquerque, NM

23h•Onsite

About The Position

The Drop/Count Team Lead is responsible for overseeing and supporting all drop and count operations in a large-scale casino environment, ensuring accuracy, compliance, and efficiency throughout the process. This role includes monitoring the collection and counting of currency from slot machine bill validators, verifying and sorting cash and chips, auditing reports, maintaining counting equipment, managing supplies, and assuming supervisory responsibilities in the absence of the supervisor. The Team Lead assists with training, guiding, assigning work, and evaluating team members while ensuring all regulatory requirements are met, including TGRA dress code standards, badge compliance, key control procedures, surveillance notifications, test counts, attendance tracking, break scheduling, and report sign-offs. Additional duties include coordinating with the main cage and accounting department, ensuring equipment is functioning properly, arranging repairs when necessary, maintaining accurate count records, participating in leadership development programs, and adhering to all Laguna Development Corporation (LDC) policies, safety standards, Tribal Gaming Regulatory Authority regulations, Bank Secrecy Act requirements, and Title 31 certification requirements.

Requirements

Excellent leadership skills.
Excellent communication skills.
Excellent organizational skills.
Excellent customer service skills.
Ability to build positive relationships with guests, coworkers, and vendors.
Ability to maintain professionalism under pressure.
Proficiency with Microsoft Office.
Proficiency with Kronos.
Proficiency with Paramount software.
Proficiency with money counters.
Proficiency with sorters.
Proficiency with 10-key calculators.
Pass pre-employment alcohol and drug screening.
Obtain and maintain a Pueblo of Laguna Gaming License.
Work flexible schedules including weekends and holidays.
Consistently uphold LDC’s core values by delivering exceptional service and fostering a positive, team-oriented work environment.

Nice To Haves

High school diploma or GED.
Cash-handling experience.
Drop/count experience.
Demonstrated leadership ability.

Responsibilities

Oversee and support all drop and count operations.
Monitor the collection and counting of currency from slot machine bill validators.
Verify and sort cash and chips.
Audit reports.
Maintain counting equipment.
Manage supplies.
Assume supervisory responsibilities in the absence of the supervisor.
Assist with training, guiding, assigning work, and evaluating team members.
Ensure all regulatory requirements are met, including TGRA dress code standards, badge compliance, key control procedures, surveillance notifications, test counts, attendance tracking, break scheduling, and report sign-offs.
Coordinate with the main cage and accounting department.
Ensure equipment is functioning properly and arrange repairs when necessary.
Maintain accurate count records.
Participate in leadership development programs.
Adhere to all Laguna Development Corporation (LDC) policies, safety standards, Tribal Gaming Regulatory Authority regulations, Bank Secrecy Act requirements, and Title 31 certification requirements.
Solve problems, interpret data, make decisions, plan, organize, and perform supervisory functions such as training staff, assigning work, and monitoring productivity.