Drop/Count Attendant-Gilley's

Gilley's•Park City, KS

6d•Onsite

About The Position

Performs drop box pull and replace, fund verification, and kiosk drop and replenishment. Performs preventive maintenance, as required. This role involves significant customer interaction, requiring the attendant to be outgoing, upbeat, and cheerful, building guest relations by making them feel welcome and comfortable. The attendant will observe activity within their assigned area, offer assistance, and report anything unusual. They must be capable of handling routine customer complaints and incidents with discretion, aiming to resolve situations positively. Ensuring guests remain engaged by providing friendly and helpful service is key, utilizing open body language and polite communication. The role also includes maintaining a clean facility, ensuring paperwork accuracy, and adhering to all policies ethically. Attendants are empowered to resolve guest disputes up to a certain amount, escalating to management when necessary. Cross-training in other departments may also be required, along with other duties as assigned.

Requirements

Must be at least 18 years of age or older
Ability to obtain and retain a KRGC Gaming License
Adding machine, computer terminal operation, and currency counting machine skills helpful
Previous money handling experience preferred
Display professionalism
Excellent verbal and written communication skills
Professional appearance as outlined in the Gilley’s Team Member Handbook
Must be able to work both independently and as a member of a team
Available to work required schedule which may include nights, weekends, holidays, and overtime as needed
Must be able to respond to visual and audible cues
Must be able to read, write, speak and understand English
Must be able to bend, reach, kneel and grip items
Must be able to lift items weighing up to 50 pounds
Must be able to walk and stand for long periods of time (8-12 hours)
Have a sense of urgency and keep up with fast paced business practices
Operate in mentally and physically stressful situations
Must be able to tolerate areas with secondary smoke, high noise levels, bright lights, and dust

Nice To Haves

Adding machine skills
Computer terminal operation skills
Currency counting machine skills

Responsibilities

Pick-up, protect and deliver all drop boxes from the gaming floor to the Count Room
Count and wrap all cash from the daily drop and transfer to the vault
Replenish cassettes for kiosks
Drop and replenish kiosks
Drop and replenish the cash recyclers
Deal with high volume customer interactions and be consistently outgoing, upbeat and cheerful
Builds guest relations throughout every shift by talking with customers and making them feel welcome, comfortable, and inviting them back
Observes all activity within assigned area offering assistance to all guests
Observes activity and reports anything that is out of the ordinary
Capable of handling routine customer complaints and incidents and exhibits the appropriate discretion to identify situations that require the attention of management personnel; effort is given to resolve all situations in a manner that maintains positive guest relationships
Ensures all guests are kept in play by providing friendly and helpful service at all interactions
Utilizes open body language, politely speaks with and assists guests as needed
Assists in maintaining a spotless facility by disposing of any cups, glasses or bottles left by guests
Maintains paperwork accuracy and efficiency within department/property standards
Adheres to regulatory, departmental, and company policies in an ethical manner and encourages others to do the same
Empowered to resolve guest disputes quickly and efficiently up to a pre-determined amount. Otherwise, ensuring a manager is notified immediately to resolve the situation.
Crosstrain in other departments
Other duties as assigned