Drop Bury Administrator / Field Operations Coordinator
About The Position
Join Next Solutions | Where Purpose Meets Action At Next Solutions, we're on a mission to deliver world-class telecommunications service, from cable, internet, and phone installations to fiber construction and broadband support, with integrity, professionalism, and a commitment to excellence. We believe every team member matters and plays a role in shaping the future of connectivity, serving our customers, and supporting our communities. Join us if you're you're ready to grow, solve real challenges, and make a difference every day. Telecommunications Operations | Field Coordination | Construction Support Location: Novi, MI Position Type: Full-Time Schedule: Full-Time Opportunity | 40+ Hours Weekly Available Starting Pay: $18/hr SUMMARY: Next Solutions is seeking a highly organized and motivated Drop Bury Administrator, Field Operations Coordinator, Dispatch Coordinator, Telecommunications Administrator, and Construction Support Coordinator to support day-to-day field operations in the Novi, Michigan market. This position serves as a critical link between field technicians, customers, and operational leadership by coordinating work orders, scheduling technicians, maintaining project documentation, and ensuring jobs move efficiently from assignment through completion. As field support needs fluctuate, this role may also provide assistance with drop bury operations in the field, creating opportunities for additional earnings and hands-on industry experience. The ideal candidate is a detail-oriented professional who excels at managing multiple priorities, coordinating field operations, supporting customers, and contributing to the success of a growing telecommunications organization. Successful candidates may have experience as a: Drop Bury Administrator Field Operations Coordinator Dispatch Coordinator Telecommunications Administrator Construction Administrator Customer Service Coordinator Service Coordinator Scheduler Project Coordinator Broadband Operations Coordinator Utility Operations Coordinator Office Administrator Operations Administrator Work Order Coordinator Installation Coordinator Candidates should be: Highly organized and detail-oriented Customer-focused and professional Comfortable working in a fast-paced environment Reliable and self-motivated Strong communicators with excellent follow-through Able to prioritize multiple tasks simultaneously Team-oriented and supportive of field operations Comfortable learning new systems and processes
Requirements
- High School Diploma or GED required
- Previous administrative, customer service, dispatch, scheduling, operations, or coordinator experience preferred
- Strong computer skills and proficiency with Microsoft Office or similar business applications
- Exceptional organizational and time-management skills
- Strong verbal and written communication skills
- Ability to manage multiple priorities in a fast-paced environment
- Experience supporting field operations, service teams, construction projects, or telecommunications teams preferred
- Ability to work independently and exercise good judgment
- Valid driver's license preferred
- Reliable transportation
- Willingness to assist with field work when opportunities are available
- Experience working with scheduling software
- Experience working with work order management systems
- Experience working with Microsoft Office Suite
- Experience working with Excel reporting and tracking
- Experience working with customer service platforms
- Experience working with dispatch systems
- Experience working with telecommunications, utility, or construction operations workflows
- Experience working with administrative support for field service teams
- Applicants must be legally authorized to work in the United States at the time of application.
- We are unable to sponsor or take over sponsorship of a U.S. Employment visa (e.g. H-1B) for this position.
Responsibilities
- Coordinate and manage daily drop bury work orders
- Schedule technicians and maintain project timelines
- Communicate with customers regarding appointments, project status, and job completion updates
- Track completed work and ensure documentation is accurate and complete
- Enter, update, and maintain job information in company systems
- Assist with reporting, invoicing, and administrative support activities
- Support field technicians by coordinating schedules and helping resolve operational issues
- Monitor work order status and follow up on outstanding items
- Maintain organized project records and supporting documentation
- Partner with leadership to ensure operational efficiency and customer satisfaction
- Assist with field-based drop bury work when operational needs allow
Benefits
- Medical, Dental & Vision Insurance
- Health Savings Account
- Life Insurance & Supplemental Insurance
- Paid Time Off (PTO)
- Employee Assistance Program (EAP)
- Employee Discounts Program
- Career growth opportunities within telecommunications operations and field services
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
