Drone Platform Integration & Network Support Engineer

Skydio

6d•$103,000 - $145,000•Remote

About The Position

As a Skydio Technical Support team member, you will work in a small group of high-performing subject matter experts who provide UAS system and Cloud operational best practices advice and deep feature diagnostics to Skydio commercial, national security, state & local government and educational customers. You’ll combine your relevant enterprise application integration and infrastructure/WiFi/Cellular network operations experience to optimize system performance and keep Skydio engineering and marketing teams plugged into the customer experience. We are seeking candidates with the deep platform expertise to support complex point-to-point communications links, maintain and troubleshoot private Cloud configuration issues, and support 3rd party REST-based integrations with the Skydio Cloud. A successful candidate will have deep knowledge in infrastructure, WiFi and cellular networking, configuring and troubleshooting Cloud REST integrations, and Ubuntu/AWS-based private Cloud configuration. You’ll work both remotely and occasionally at customer sites.

Requirements

4+ years experience configuring, troubleshooting and supporting enterprise-level public/private Cloud infrastructure including cellular/wireless/ethernet networks, platform services, and REST integration in both civilian and/or military settings.
Experience with CLI and scripting languages such as Bash, PHP, Python and Linux operating systems is required.
Demonstrated experience in solving complex problems related to APIs, webhooks and third party integrations and diagnostic tools like Postman.
Hands-on experience with a variety of network diagnostic tools including OS functions, wireshark, and WiFi congestion analyzers..
Excellent ability to multi-task and track multiple independent concurrent projects and manage them to resolution in a timely manner.

Nice To Haves

State/local government and/or military UAS operations and flight experience is a plus.
Experience in public safety information systems used in Police and Fire dispatch centers, including software and hardware equipment and various mission-critical interfaces and applications is a plus
Experience working with Salesforce Service Cloud, Jira, and Palantir is a plus.
Direct practical experience using AI and analytics tools like Claude, Coder, WindSurf, LLMs and Databricks to accelerate troubleshooting/root cause identification.

Responsibilities

Quickly identify flight-related communication and data flow breakdown root causes and make mitigation recommendations to customers who often have high uptime/drone flight reliability needs.
Owning post-deployment private Cloud configuration and operational troubleshooting for entities requiring high levels of operational privacy.
Accelerated issue resolution by assisting Technical Support team members to quickly triage and root cause Cloud–Cloud integration, desktop performance, and data flow issues.
Be a technical product knowledge resource to training and content teams, working collaboratively to improve customer self-help.
Reduce the number of communications and integration escalations into engineering groups by developing effective triage and resolution techniques.
Proactively participate with both internal support leaders and cross-function Eng and Product teams in building support processes that improve and enhance customer experience.
Troubleshoot UAS Command and Control (C2) and Cloud networking issues using your knowledge of the Internet protocols, cellular modems and wireless point-to-point radios in everything from Enterprise to IoT infrastructure to help customers maximize the useful value of their UAS fleet.