Driveway Shop Supervisor

Lithia & Driveway • Dallas, TX

3d • $50,000 - $75,000 • Onsite

About The Position

The Driveway Supervisor, Shop is responsible for building, leading, and inspiring their teams to deliver an unparalleled customer experience throughout the purchasing process. This position will be responsible for reaching and maintaining sales effectiveness. The Driveway Supervisor, Shop manages the activities of all Driveway Customer Service Agents, Shop and assists in their training, cross-training, and development.

Requirements

• Strong attention to detail
• Sense of urgency
• Excellent written and verbal communication
• Does the right thing, takes action and adapts to change
• Self-motivates, believes in accountability, focuses on results, makes plans and follows through
• Believes in humility, shares best practices, desires to keep learning, measures performance and adapts to improve results
• Thrives on a team, stays positive, lives our values

Responsibilities

• Train and coach team in the areas below: Customer engagement word tracks, F&I products and presentation, CRM proposal structuring and presentation, Calculating tax and DMV Fees, Monitoring portal for credit applications and soft pulls, Submit customer to lenders through lending portal, Assess trade value, offer, and payoff with the customer, Loading customer and deal structure into the DMS, Print and overnight contracts and DMV paperwork to customer, Sending contracts electronically to the customer when available
• Work with Sales Manager to execute all required paperwork
• Ensure the customer paperwork is uploaded correctly to the Digital Deal Jacket
• Work with Logistics Coordinator to set up transport and final delivery of the vehicle to the customer
• Monitor CRM leads and Desk Log
• Manage daily activity of the Driveway Customer Service Agents, Shop using the daily CRM work plan
• Ensure all Driveway customers greeted promptly in a professional friendly manner
• Address and resolve customer concerns promptly and professionally
• Assist Driveway Customer Service Agents, Shop with customers to ensure the vehicle sale

Benefits

• Competitive pay
• Medical, Dental and Vision Plans
• Paid Holidays & PTO
• Short and Long-Term Disability
• Paid Life Insurance
• 401(k) Retirement Plan
• Employee Stock Purchase Plan
• Lithia Learning Center
• Vehicle Purchase Discounts
• Wellness Programs

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed