Driveway Shop Supervisor
About The Position
Driveway.com is where car buying and selling meets convenience—with no haggling, no pressure, and no leaving your couch. The definition of Auto Done Easy! We’re the digital retail arm of Lithia & Driveway (LAD) and we’re on a mission to make car ownership easy, transparent, and dare we say... enjoyable. Backed by a network of nearly 300 dealerships across the U.S, Driveway blends the best of tech and human touch to deliver a smarter, smoother experience. We’re big on innovation, big on people, and always driving forward. Come ride with us! Driveway Supervisor - Shop The Driveway Supervisor, Shop is responsible for building, leading, and inspiring their teams to deliver an unparalleled customer experience throughout the purchasing process. This position will be responsible for reaching and maintaining sales effectiveness. The Driveway Supervisor, Shop manages the activities of all Driveway Customer Service Agents, Shop and assists in their training, cross-training, and development.
Requirements
- Strong attention to detail
- Sense of urgency
- Excellent written and verbal communication
- Does the right thing, takes action and adapts to change
- Self-motivates, believes in accountability, focuses on results, makes plans and follows through
- Believes in humility, shares best practices, desires to keep learning, measures performance and adapts to improve results
- Thrives on a team, stays positive, lives our values
Responsibilities
- Train and coach team in the areas below: Customer engagement word tracks F&I products and presentation CRM proposal structuring and presentation Calculating tax and DMV Fees Monitoring portal for credit applications and soft pulls Submit customer to lenders through lending portal Assess trade value, offer, and payoff with the customer Loading customer and deal structure into the DMS Print and overnight contracts and DMV paperwork to customer Sending contracts electronically to the customer when available
- Work with Sales Manager to execute all required paperwork
- Ensure the customer paperwork is uploaded correctly to the Digital Deal Jacket
- Work with Logistics Coordinator to set up transport and final delivery of the vehicle to the customer
- Monitor CRM leads and Desk Log
- Manage daily activity of the Driveway Customer Service Agents, Shop using the daily CRM work plan
- Ensure all Driveway customers greeted promptly in a professional friendly manner
- Address and resolve customer concerns promptly and professionally
- Assist Driveway Customer Service Agents, Shop with customers to ensure the vehicle sale
Benefits
- Competitive pay
- Medical, Dental and Vision Plans
- Paid Holidays & PTO
- Short and Long-Term Disability
- Paid Life Insurance
- 401(k) Retirement Plan
- Employee Stock Purchase Plan
- Lithia Learning Center
- Vehicle Purchase Discounts
- Wellness Programs
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
