Driver - Light Duty

FirstLine Road Solutions, LLC•Odessa, NY

About The Position

We are looking for quality towing operators to join our growing team. This active, non-desk role involves responding to dispatched calls and providing safe, professional roadside assistance. Operators should be creative problem solvers who communicate well in a team environment, provide excellent customer service, and have an interest in automobiles. They must make quick decisions under pressure. Tow truck operators help keep highways safe and are classified as first responders. No prior experience is necessary, and training is provided. The position requires a current, valid driver’s license and the ability to meet customer service time requirements near the assigned location. Employment offers are contingent on successfully passing background screening, including a criminal background check, motor vehicle records review, social security screening, and a drug and alcohol test as required by law or company policy.

Requirements

Reside near the assigned location to meet customer service time requirements.
Successfully pass a DOT medical exam.
Have a current and valid driver’s license with a clean driving record.
Be able to bend, stoop, walk, and stand for periods of time in all types of weather.
Be willing to take a drug test and undergo a background check.
Be confident and capable of driving in inclement weather.
Be proficient in using mobile and computer applications for administrative work.
Be proficient in paper-based administrative work.
Pass employment screening, including a criminal background check, motor vehicle records review, social security screening, and a drug and alcohol test as required by law or company policy.

Nice To Haves

A CDL.
Heavy equipment or machine operation skills.

Responsibilities

Respond safely and promptly to dispatched calls and provide roadside assistance in a professional manner, avoiding accidents, injuries, and damage.
Communicate professionally with dispatch, providing information needed to document call status and accurate estimated arrival times when requested.
Perform emergency roadside services, including changing or airing up flat or low tires, delivering fuel, performing minor roadside repairs away from highways, and assisting customers locked out of their vehicles.
Perform damage-free towing, accident towing, and scene cleanup.
Jumpstart vehicles whose batteries pass the load test and are discharged; when assigned AAA battery service test equipment, test each call for a bad battery and explain the AAA battery service program to customers.
Inspect the truck daily for safety, organization, equipment, tools, and rigging inventory.
Complete and submit the pre-shift inspection before beginning duty each day.
Immediately report damaged or missing tools and equipment.
Drive safely by obeying traffic laws, driving defensively, wearing a seat belt, following the four-second following rule, and minimizing backing and left turns.
Keep trucks clean inside and out, maintain fuel tanks at least half full, and maintain fluid levels to manufacturer standards while recording added quantities on the pre-shift inspection sheet.
Maintain the storage yard in a safe, clean, and orderly condition, dispose of trash properly, and secure the yard when leaving.
Perform other duties as assigned by the supervisor.