Driver Training & Quality Assurance Coordinator

Central Oregon Intergovernmental Council•Bend, OR

2d•Onsite

About The Position

The Driver Training & Quality Assurance Coordinator works under the direction of the CET Operations Manager to ensure CET drivers receive appropriate training and follow driver guidelines and protocols. The coordinator develops the driver training program using National Safety Council curriculum and certifications, and develops and maintains driving procedures covering the Driver Manual, Drug & Alcohol policy and procedures, and emergency procedures. The position may also drive bus routes as needed. The role supports CET’s regional transportation services and infrastructure. It is based at the Bend Bear Creek facility, with occasional travel to Redmond depending on business needs. The position is typically scheduled for eight-hour shifts within CET’s general service hours of 5:00 AM to 9:00 PM, seven days a week. Schedules may vary based on operational and business needs; flexibility is required for occasional weekends, extended hours, and overtime. The position requires regular driving of transportation vehicles, including CDL vehicles, and may involve outdoor work in varied weather, vehicle noise and fumes, and physical assistance to passengers. The employee may be exposed to confidential HIPAA and transit client medical records. Employment is at-will. COIC states its commitment to diversity and inclusion and provides equal employment opportunities.

Requirements

High school graduate or equivalent.
Three years of work experience in CDL driving, driver training, or equivalent.
Maintain a current Class B CDL and Medical Examiner’s Certificate, with Passenger Endorsement and no Air Brake restriction.
Meet standards for a safety-sensitive position.
Pass post-offer criminal background and driving background checks, including driving history; maintain a driving record demonstrating safe vehicle operation and adherence to traffic laws and regulations.
Have no criminal conviction that, in COIC’s sole judgment, may constitute a threat to property or the safety of others.
Successfully pass a post-offer DOT/FTA pre-employment drug test and be subject to random DOT/FTA drug and alcohol testing.
Have good working knowledge of motor vehicles.
Remain calm and professional under pressure and in tense situations.
Establish and maintain cooperative working relationships and work as part of a team.
Prioritize, organize, and complete tasks in an environment with frequent interruptions.
Be organized, accurate, thorough, and able to monitor work quality.
Communicate effectively in writing and verbally.
Be dependable and arrive to work on time consistently.
Demonstrate attention to detail and willingness to take on responsibilities and challenges.
Maintain client, employee, and agency confidentiality and exercise discretion with confidential matters.
Work independently without close supervision and effectively within a team environment.
Work in a typical office setting and use standard office equipment.
Know basic office administrative procedures.
Be proficient in Excel, Word, and the MS Office Suite, and proficient in the use of various office equipment.
Communicate effectively using a two-way radio and with supervisors, co-workers, and passengers.
Meet the physical demands described in the posting, including regular driving, passenger assistance, and lifting or moving up to 15 pounds regularly and up to 50 pounds occasionally; lifting or carrying more than 50 pounds is limited to emergencies requiring passenger evacuation.
Have the required vision abilities, including distance vision, near vision, and depth perception.
Be able to perform physical tasks such as pushing or pulling wheelchairs, climbing in and out of buses, bending and twisting, kneeling or squatting, grasping, and carrying items.
Be able to travel by motor vehicle to various work sites as required.

Responsibilities

Train drivers on standard operating procedures and other CET requirements under the direction of the Transportation Operations Manager.
Review driver procedures and document and report compliance with training requirements, current practices, and state and federal requirements in written reports.
Observe and document drivers’ adherence to proper protocols and driving procedures, including through regular job shadowing.
Provide supervisors with reports on compliance and training status.
Participate in driver interviews as requested by the Operations Manager.
Provide CET supervisors with summaries of driver feedback and improvement ideas.
Coach and support drivers to achieve optimum performance through guidance, support, and effective human relations skills.
Review and resolve customer complaints involving drivers and on-time pick-up and delivery concerns, and keep the CET Operations Management Team informed of complaint status.
Represent the organization professionally in the community and among employees, treating staff and customers with courtesy and respect.
Provide driver training under applicable policies and procedures using National Safety Council curriculum and certifications; training may include CDL training, Passenger Assistance, Safety, and Sensitivity (PASS), First Aid, and Defensive Driver Training.
Maintain driver training schedules, documentation, and training timelines.
Respond to emergencies as needed and as directed by the Operations Manager.
Drive transit vehicles, including CDL vehicles, as necessary to keep operations on schedule.
Develop and maintain effective, harmonious, and reasonable working relationships.
Maintain regular and predictable attendance in accordance with COIC policies.
Perform other duties as assigned.