Driver Support Specialist- PT

Swift Transportation•Phoenix, AZ

7d•$19 - $26

About The Position

Swift Transportation has been an Industry leader for many years with a profound history dating back to the 1960s. Swift is the largest truckload carrier in America with various locations throughout the nation that allow our drivers, shop employees, and office staff to cultivate strong connections. We are a company that is passionate about continual learning and improvement which in turn, allows for a diverse amount of advancement and growth opportunities. We place a strong emphasis on culture because we strongly believe that it is a key contributor in achieving overall results here at Swift.

Requirements

Previous related experience in call center and/or transportation operations preferred.
Must have strong communication skills.
Must be able to work in high pressure situations.
Must possess strong problem solving skills.
Must be self-motivated.
Must be detail-orientated.
High School Diploma or equivalent required.

Responsibilities

Provide drivers with necessary support due to absence, or during evening and/or weekend hours so that drivers can deliver loads safely and on time.
Respond to drivers needs and questions regarding schedule, loads, paperwork etc.
Dispatch drivers on pre-planned loads and complete all corresponding data entry and/or paperwork.
Resolve load targets and work with appropriate parties to address customers' special needs/requests as it relates to load planning and/or on-time delivery.
Monitor assigned loads and appropriately document issues and/or resolutions and/or escalations.
Hand off appropriate information to next shift.
Promote driver safety at all times.
Proactively work to assist others in achieving the organization's objective.