Driver Services Program Manager

AAA • Costa Mesa, CA

5d • Onsite

About The Position

We are seeking a strategic, accountable, and results-driven Program Manager – Driver Services to steer multi-site driving school operations and accelerate enrollment growth, operational excellence, service quality, and overall business performance in a fully onsite role requiring regular presence at program locations to support team leadership, collaboration, and maintain strong day-to-day momentum. This role is responsible for leading a team of supervisors, instructors, and support staff while ensuring the successful execution of driver education programs across multiple locations.

Requirements

• Bachelor’s degree or equivalent combination of education and experience.
• 4+ years of leadership experience, preferably in operations, service, education, training, customer service, or other performance-driven environments.
• Experience leading supervisors, managers, or other leadership positions preferred.
• Demonstrated ability to drive operational performance through accountability, process improvement, and effective implementation.
• Experience interpreting operational and financial performance metrics and using data to support business decisions.
• Proven ability to manage multiple priorities, drive initiatives to completion, and consistently follow through on commitments.
• Strong analytical and problem-solving skills with the ability to identify trends, determine root causes, and implement solutions.
• Strong Excel skills required, including the ability to analyze performance data, identify trends, create reports, and develop actionable recommendations.
• Advanced leadership, coaching, team development, organizational communication, and stakeholder management abilities.
• Proficiency in Microsoft Office Suite, with advanced proficiency in Excel preferred.
• Ability to travel between locations as needed to support operations and attend meetings.
• Valid Driver License, acceptable Department of Motor Vehicle record, and minimum limits of automobile liability insurance required.

Nice To Haves

• Experience with budgeting, forecasting, and revenue management is preferred.

Responsibilities

• Drive operational and financial performance using data, performance metrics, and continuous process improvement.
• Establish, monitor, and report on key performance indicators including enrollment growth, instructor productivity, service quality, and overall operational performance.
• Translate insights into clear action plans with measurable outcomes.
• Identify performance gaps, determine root causes, and implement corrective actions with urgency while demonstrating ownership and accountability.
• Support budgeting, forecasting, and revenue optimization efforts to improve business performance.
• Lead, mentor and develop supervisors, instructors and support staff while setting clear expectations and fostering a culture of accountability, member focus, and operational excellence.
• Implement procedures, standards, staffing plans, and resource allocation practices that ensure consistency, efficiency, productivity, and timely execution across multiple locations.
• Partner with internal and external stakeholders to develop and implement strategic initiatives.
• Effectively communicate business performance, operational trends, and improvement opportunities to leadership and key stakeholders.
• Analyze operational and financial data to identify trends, risks, root causes, and improvement opportunities.
• Develop data-driven recommendations and present findings to leadership.
• Lead operational improvement initiatives and manage projects from planning through implementation.
• Support adherence to applicable state and federal regulations, as well as industry standards and company policies.
• Partner with Compliance and Legal teams to maintain proper policies, documentation, and instructor certifications.

Benefits

• Health coverage for medical, dental, vision
• 401(K) saving plans with company match AND Pension
• Tuition assistance
• Floating holidays and PTO for community volunteer programs
• Paid parental leave
• Wellness programs
• Employee discounts (membership, insurance, travel, entertainment, services and more!)

What This Job Offers

• Job Type: Full-time
• Career Level: Manager