Part-Time Driver's License Technician

Bannock County•Pocatello, ID

6d•Onsite

About The Position

Assists the public and those from foreign countries in obtaining and issuing of drivers and commercial licenses, as well as Idaho identification cards, through validating and authenticating proper documentation as mandated and prescribed by Homeland Security and the State of Idaho. The principal function is to obtain proper documentation, authenticate this documentation, and set up and administer testing for those who apply for a Drivers Licenses, Commercial Drivers Licenses (CDL) or the issuance of a State of Idaho Identification Card. This role provides effective customer service in the area of application assistance and research before issuing licenses or identification cards. A Driver's License Technician must possess strong clerical, computer and customer service skills, and have the ability to multi-task. The work is performed under the supervision of the Support Services Captain and requires independent judgment using standard practices to resolve customer issues or correct procedures. The principal duties are performed in a highly technical office environment.

Requirements

High school diploma or GED equivalency is required.
Six (6) months general office or customer service experience is required.
Any equivalent combination of experience and training which provides the knowledge and abilities necessary to perform the work.
Idaho driver's license is required.
Pass both Polygraph and background check.
Have a basic understanding of Computers, scanners, printers.
Sufficient clarity of speech and hearing, with or without reasonable accommodation, which permits the employee to discern verbal instructions and to communicate effectively on the telephone and in person.
Sufficient visual acuity, with or without reasonable accommodation, which permits the employee to comprehend written work instructions, prepare and review documents and process them in a prescribed order, and organize documents and materials.
Sufficient manual dexterity, with or without reasonable accommodation, which permits the employee to operate a personal computer and standard office equipment.
Sufficient personal mobility, flexibility, agility, and balance, ability to lift 50 pounds occasionally, with or without reasonable accommodation, which permits the employee to work in an office environment.

Nice To Haves

Course work in clerical, secretarial, or other business applications.

Responsibilities

Work with Homeland Security verifying documents such as Social Security Cards, Permanent Residency Cards, Resident alien cards, Employment Authorization Cards, Passports, Visas, I-20's, I-94's, 2019's, I-797's, Notice of Actions, Asylum/Refugee Documents, Born Abroad Certificates, Certification of Report of Birth Certificates.
Work with immigration and Naturalization and be familiar with Documentation coming from their office's.
Receive Training and work from within a Highly secure State maintained data base.
Answers incoming phone calls and greets walk-in customers.
Processes new and renewal driver's licenses.
Provides general information to the public, answers questions and inquiries.
Provides specific information about driver's licenses.
Accepts payments.
Conducts eye tests.
Maintain and set up testing stations.
Administer the state written test.
Issues specialized Idaho State identification cards.
Processes change forms.
Provides referrals to other departments or staff as needed.
Receives, opens, and processes mail renewals, including outgoing mailings.
Collects and records drivers license payments.
Balances funds received daily and monthly.
Inventories, orders, and stocks office supplies.
Updates, verifies, and maintains drivers license and related computer files.
Receives, records, copies, verifies, proofs, and maintains a variety of documents.
Prepares necessary reports and documentation for transactions.
Files documents into appropriate folders; reorganizes files as needed.
Performs all work duties and activities in accordance with County and Department policies, procedures and safety practices.