Driver - Paratransit - Metro QC

Keolis Canada•Rock Island, IL

5d•Onsite

About The Position

This role is responsible for ensuring customers feel welcome and providing safe and efficient transportation services. The driver will practice defensive driving, assist passengers with mobility devices, and ensure compliance with all safety regulations and company policies. The position requires excellent customer service, communication skills, and the ability to adapt to changing environments and unexpected situations.

Requirements

3 years verifiable Driving record
High School Diploma or equivalent required
Must have a valid IL driver license
Must have clean driving record – DMV printout required
Must have stable work history
Excellent customer service skills
Ability to read, write and speak English
Must have a positive attitude and enjoy working with the general public
Adaptive decisions making skills handling unexpected situations
Excellent communication skills
Able to follow directions
Consistently showing up on time and being dependable
Ability to work in an ever changing environment
Patience and Understanding: Providing compassionate service to passengers with special needs
Must be able to correctly use all electronic technology after training has been provided

Responsibilities

Ensure customers feel welcome
Effectively communicate with passengers especially in the event of service disruptions
Provide passengers with assistance as needed
Accommodate passengers with information such as schedule, guidance, etc.
Practice defensive driving, anticipating potential hazards and reacting appropriately to avoid accidents
Ensure safe on-road operations while maintaining on-time performance
Familiarity with assigned routing and detours to include inclement weather
Awareness of ADA Policies and Procedures to ensure compliance
Report immediately to dispatch any vehicular accident or passenger incident and follow the incident and accident reporting procedures
Assist and help passengers with mobility devices, such as wheelchairs or walkers while providing either curb to curb or door to door service
Assisting passengers with boarding and properly securing wheelchairs
Comply with all requirements of the Road Traffic Safety Management System
Comply with the rules, laws and regulations relating to road safety
Report any situation posing a risk to road safety to supervisor
Promote road safety when driving a vehicle
Collect the prescribed fare media and notify dispatch of any type of fare evasion or fraud
Perform pre and post trip inspections and enter all defects on to the DVIR forms
Follow exact deadhead routing and their assigned revenue service routes
Depart the start of each route exactly on-time and never operate ahead of schedule
Perform other duties as assigned