Driver - Paratransit - Metro QC

Keolis America•Rock Island, IL

5d•Onsite

About The Position

This role involves operating a paratransit vehicle, providing safe and reliable transportation to passengers, particularly those with special needs. The driver is responsible for ensuring customer comfort, safety, and adherence to schedules and company policies. This includes assisting passengers with mobility devices, practicing defensive driving, and maintaining accurate records.

Requirements

3 years verifiable driving record
High School Diploma or equivalent required
Valid IL driver license
Clean driving record – DMV printout required
Stable work history
Excellent customer service skills
Ability to read, write and speak English
Positive attitude and enjoy working with the general public
Adaptive decision-making skills for handling unexpected situations
Excellent communication skills
Able to follow directions
Consistently showing up on time and being dependable
Ability to work in an ever-changing environment
Patience and understanding, providing compassionate service to passengers with special needs
Must be able to correctly use all electronic technology after training
Applicants must be authorized to work in the United States. Keolis does not sponsor visas for this position.

Nice To Haves

Familiarity with assigned routing and detours to include inclement weather
Awareness of ADA Policies and Procedures to ensure compliance

Responsibilities

Ensure customers feel welcome and effectively communicate with passengers, especially during service disruptions.
Provide passengers with assistance as needed, including information on schedules and guidance.
Accommodate passengers with mobility devices, such as wheelchairs or walkers, providing curb-to-curb or door-to-door service.
Practice defensive driving, anticipating hazards and reacting appropriately to avoid accidents.
Ensure safe on-road operations while maintaining on-time performance.
Be familiar with assigned routing and detours, including those due to inclement weather.
Be aware of ADA Policies and Procedures to ensure compliance.
Report any vehicular accident or passenger incident immediately to dispatch and follow reporting procedures.
Comply with all requirements of the Road Traffic Safety Management System.
Comply with rules, laws, and regulations relating to road safety.
Report any situation posing a risk to road safety to a supervisor.
Promote road safety when driving a vehicle.
Collect the prescribed fare media and notify dispatch of any fare evasion or fraud.
Perform pre and post-trip inspections and enter all defects on DVIR forms.
Follow exact deadhead routing and assigned revenue service routes.
Depart the start of each route exactly on-time and never operate ahead of schedule.
Perform other duties as assigned.