Driver Manager - RENO

Keolis America•Reno, NV

7d•Hybrid

About The Position

The Driver Manager is responsible for overseeing a team of approximately 30-50 drivers, focusing on safety, operational performance, customer satisfaction, employee engagement, and economic performance. This role involves managing driver schedules, absenteeism, performance evaluations, and fostering a positive and safe work environment. The Driver Manager also plays a key role in managing the union relationship and ensuring compliance with the collective bargaining agreement.

Requirements

Minimum 3 years in a supervisory role.
Management of frontline employees with accountability for safety and performance.
Bachelor’s Degree or equivalent training and experience.
Knowledge of theories, principles, and practices of transit operations.
Knowledge of driver scheduling practices.
Knowledge of applicable federal, state, and local laws, rules, and regulations regarding transit operations.
Knowledge of vehicle operations and safety.
Knowledge of principles of training and development.
Must currently hold or obtain a Class B Commercial Drivers License with P endorsement.
Work well as part of a team.
Possess excellent communication and interpersonal skills.
Fluent in English with excellent written and verbal communication skills.
Customer-focused with the ability to inspire your team with commitment and enthusiasm.
Exercise good judgment and creativity in decision-making.
Interact professionally with all levels of KTA employees, client representatives, and community members.
Applicants must be authorized to work in the United States. Keolis does not sponsor visas for this position.

Nice To Haves

Experience managing a team of approximately 30-50 drivers.
Experience fostering a Union relationship and managing union grievance responses.

Responsibilities

Accountable for driver group safety performance, ensuring adherence to safety policies and fostering a just culture.
Improve safety by identifying and acting upon opportunities for individual driver retraining and displaying exemplary safety-oriented behaviors.
Manage absenteeism in the group and address unplanned absenteeism issues.
Review event video as part of incident and performance investigations.
Conduct field supervision of driver group members to assess performance and competence.
Conduct annual performance evaluations and prepare/deliver regular driver scorecard results.
Lead a customer-oriented culture where all drivers ‘think like a passenger’ and contribute to the overall customer experience.
Assist in the investigation of and response to customer comments.
Build positive relationships with drivers, leading an engaging culture where individuals can work to their full potential.
Create a positive, collaborative, team-oriented environment for the driver group.
Provide regular one-on-one coaching to improve safety, performance, engagement, and customer satisfaction.
Provide regular driver recognition and feedback.
Work with applicable KTA resources to recruit, interview, onboard, train, and retain qualified drivers.
Understand and monitor compliance to the ratified CBA and manage union relationships productively.
Handle union grievance responses and address driver performance issues with coaching and/or disciplinary action.
Ensure communication of KTA instructions and directives to drivers.
Act as a liaison between drivers and other departments to resolve concerns.
Drive improvement in the employee experience through improvements in KPIs like driver turnover and absenteeism.
Manage planned and unplanned absenteeism to keep related expenses at or below budgeted levels.
Manage recruiting and training expenses by limiting driver turnover.
Contribute to the overall improvement of the location’s financial performance sustainably.