Driver Manager - RENO

Keolis Canada•Reno, NV

8d•$75,000 - $80,000•Onsite

About The Position

The Driver Manager is responsible for overseeing a team of approximately 30-50 drivers, ensuring safety performance, operational efficiency, customer satisfaction, and employee engagement. This role involves managing daily operations, addressing performance issues, fostering a positive work environment, and ensuring compliance with company policies, union agreements, and relevant regulations. The Driver Manager plays a key role in contributing to the overall financial performance and safety culture of the location.

Requirements

Minimum 3 years in a supervisory role.
Management of frontline employees with accountability for safety and performance.
Bachelor’s Degree or equivalent training and experience.
Knowledge of theories, principles, and practices of transit operations.
Knowledge of driver scheduling practices.
Knowledge of applicable federal, state, and local laws, rules, and regulations regarding transit operations.
Knowledge of vehicle operations and safety.
Knowledge of principles of training and development.
Must currently hold or obtain a Class B Commercial Drivers License with P endorsement.
Work well as part of a team.
Possess excellent communication and interpersonal skills.
Fluent in English with excellent written and verbal communication skills.
Customer-focused with the ability to inspire your team with commitment and enthusiasm.
Exercise good judgment and creativity in decision-making.
Interact professionally with all levels of KTA employees, client representatives, and community members.
Must be authorized to work in the United States.
Will be contingent upon passing a pre-employment drug screen and a physical examination.
Will be contingent upon completion of a background check.

Responsibilities

Accountable for driver group safety performance, ensuring adherence to all relevant statutory and regulatory safety policies.
Ensure safety governance is in place and continuously bring safety performance and adherence to processes to the forefront.
Create and maintain a just culture where all employees are treated fairly and justly.
Contribute to the safety culture through displaying exemplary safety-oriented behaviors.
Improve safety by identifying and acting upon opportunities for individual driver retraining.
Manage a team of approximately 30-50 drivers.
Manage absenteeism in the group and take action to address unplanned absenteeism issues.
Review event video as part of investigation of incidents and performance issues.
Conduct field supervision of the driver group members to assess performance and competence.
Conduct annual performance evaluations.
Prepare and deliver regular driver scorecard results.
Accountable for the driver group’s contribution to the overall customer experience.
Lead a customer-oriented culture where all drivers ‘think like a passenger’.
Assist in the investigation of and response to customer comments.
Build a positive relationship with each driver in the group and lead an engaging culture.
Lead the driver group and create a positive, collaborative, team-oriented environment.
Regularly provide one-on-one coaching to improve safety, performance, engagement, and customer satisfaction.
Provides regular driver recognition and feedback.
Work with applicable KTA resources to recruit, interview, onboard, train, and retain qualified drivers.
Foster the Union relationship, understand and monitor compliance to the ratified CBA.
Manage union relationships to be productive and enable win-win outcomes.
Handles union grievance responses.
Address driver performance issues, providing coaching and/or disciplinary action when appropriate.
Ensure communication of all relevant KTA instruction and directives to drivers.
Act as liaison between drivers and other departments to foster communication and quick resolution to driver concerns and issues.
Drive improvement in the employee experience through improvements in employee related KPIs including driver turnover, unplanned absenteeism, driver headcount.
Be aware of the business plan and current financial performance of the location.
Manage planned and unplanned absenteeism to keep related expenses at or below budgeted levels.
Manage recruiting and training expenses by limiting driver turnover.
Strive to contribute to the overall improvement of the location’s financial performance in a sustainable manner.