Driver Manager - Grad

Stevens Transport•Dallas, TX

About The Position

The Driver Manager oversees and supervises inbound and outbound activity for an assigned fleet of non-union, long-haul drivers to support safe, on-time deliveries. The role builds positive working relationships with drivers, provides coaching and leadership, and makes sound decisions in routine and emergency situations while managing changing priorities and deadlines. The Driver Manager reviews appointments, communicates expectations and service disruptions, supports driver routing and home-time planning, monitors performance against key performance indicators, and maintains timely records for load assignments, planning, tracking, and tracing. The position may support company, dedicated, contract, graduate, regional, or Canadian fleets.

Requirements

Strong computer skills in a Windows environment, including Outlook, Excel, and Word.
Excellent communication and interpersonal skills.
Strong organizational skills and ability to interact effectively at all levels, internally and externally.
Proven ability to make rational decisions in routine and emergency situations.
Ability to manage high volumes of inbound email.
Ability to work amid rapidly changing priorities and competing deadlines.
Strong leadership and decision-making skills, initiative, and ability to work independently and as part of a team.
Analytical and problem-solving skills, attention to detail, empathy, active listening, conflict resolution, documentation, and KPI management.
At least 2 years of experience in a professional work setting.

Nice To Haves

At least 1 year of transportation or supply-chain experience.
Transportation/logistics experience.
Strong knowledge of DOT regulations and transportation industry best practices.
Knowledge of time-and-distance geography.
Ability to handle high volumes of inbound email, phone calls, and satellite communications.

Responsibilities

Build and maintain relationships with drivers as a coach and advocate.
Promote driver engagement, career success, and personal growth through positive working relationships.
Review scheduled pickup and delivery appointments daily and ensure drivers have sufficient hours of service to complete trips on time.
Confirm drivers understand customer and company expectations when they receive freight assignments.
Route drivers for scheduled home time and help secure equipment at authorized locations.
Motivate drivers to meet utilization, service, safety, retention, and optimization KPIs.
Counsel drivers who violate safety standards or fail to comply with DOT requirements, and arrange retraining as needed.
Communicate service disruptions to internal associates to help ensure timely deliveries.
Provide leadership, guidance, and support to assigned drivers.
Enter real-time information into systems of record for load assignments, planning, tracking, and tracing.
Foster a positive and collaborative work environment.