Driver Manager - Grad

Stevens Transport•Dallas, TX

About The Position

The Driver Manager oversees inbound and outbound activities for an assigned fleet of non-union, long-haul drivers to support safe, on-time delivery. The role combines attention to operational detail with broader planning and requires making decisions as situations change. Driver Managers serve as coaches and advocates for drivers, supporting their engagement, career success, and personal growth while coordinating loads, schedules, and service needs.

Requirements

Strong computer skills in a Windows environment, including Outlook, Excel, and Word.
Excellent communication and interpersonal skills.
Highly organized, with the ability to interact effectively at all levels, internally and externally.
Demonstrated ability to make rational decisions in routine and emergency situations.
Ability to handle high volumes of inbound email, phone calls, and satellite communications.
Ability to perform in an environment with rapidly changing priorities and competing deadlines.
Strong leadership and decision-making skills, initiative, and ability to work independently and as part of a team.
Analytical skills, attention to detail, and knowledge of time-and-distance geography.
Strong communication, technological aptitude, DOT regulations knowledge, analytical and problem-solving skills, empathy, organization, active listening, decision-making, KPI management, documentation, and conflict resolution.
At least 2 years of experience in a professional work setting.

Nice To Haves

Transportation or logistics experience.
Strong knowledge of DOT regulations and transportation industry best practices.
At least 1 year of transportation or supply chain experience.

Responsibilities

Build and maintain relationships as a coach and advocate for drivers across company, dedicated, contract, graduate, regional, and/or Canadian fleets.
Promote driver engagement and support drivers’ career success and personal growth through positive working relationships.
Review scheduled pickup and delivery appointments daily to ensure drivers have sufficient hours of service to complete trips on time.
Ensure drivers understand customer and company expectations when they receive freight assignments.
Route drivers for scheduled home time and help secure equipment at authorized locations.
Motivate drivers to meet KPIs, including utilization, service, safety, retention, and optimization.
Counsel drivers who violate safety standards or fail to comply with DOT requirements, and arrange retraining as needed.
Communicate service disruptions to internal associates to help ensure timely deliveries.
Provide leadership, guidance, and support to assigned drivers.
Enter real-time information into systems of record for load assignments, planning, tracking, and tracing.
Foster a positive and collaborative work environment.