Driver License Examiner Assistant (Dublin)
About The Position
This role is focused on serving customers at PennDOT Driver License Centers and supporting safe and accurate processing of driver license applications. It involves reviewing documents, assisting applicants, completing data entry, and helping customers understand licensing requirements. As a Driver License Examiner Assistant, you will perform the following duties: Customer Assistance: Greet applicants, verify identification documents, and provide forms and guidance based on customer needs. Knowledge Testing: Administer vision screenings and standardized knowledge tests to assess applicant readiness. Data Processing: Enter applicant information, test results, and licensing details accurately into online systems. Service Guidance: Explain licensing requirements, REAL ID rules, commercial license steps, and renewal or replacement procedures. Problem Resolution: Respond to public questions, address concerns, and produce restoration requirement letters when appropriate. Policy Compliance: Follow customer service policies, REAL ID regulations, fee waiver guidelines, and Title VI requirements.
Requirements
- One year of experience obtaining, evaluating, and providing information to the public
- Meet the PA residency requirement
- Able to perform essential job functions
- Submission of criminal history reports (conditional offer)
- Undergo and pass a Fingerprint and Name-Based Criminal History Check prior to employment
Responsibilities
- Greet applicants, verify identification documents, and provide forms and guidance based on customer needs
- Administer vision screenings and standardized knowledge tests to assess applicant readiness
- Enter applicant information, test results, and licensing details accurately into online systems
- Explain licensing requirements, REAL ID rules, commercial license steps, and renewal or replacement procedures
- Respond to public questions, address concerns, and produce restoration requirement letters when appropriate
- Follow customer service policies, REAL ID regulations, fee waiver guidelines, and Title VI requirements
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
