Driver & Identification Service Center Consultant - Burlington

State of Iowa • Burlington - 52601 - Des Moines County, IA

4d • Onsite

About The Position

Are you passionate about helping people and want a career that directly impacts the safety and mobility of Iowans? If so, this role is for you! You can step into a position where your leadership and service make a real difference every day as a Driver & Identification Service Center Consultant. With every interaction you have, you will contribute to our mission of Making Lives Better Through Transportation and our five core values: Safety First, People Matter, Customer Focused, Servant Leadership, and Integrity Without Exception. As a Service Center Consultant, you’ll guide customers through the licensing process, conduct drive tests, and serve as a trusted resource for both the public and your team.

Requirements

• Must possess and maintain a valid, unrestricted, except for corrective lenses, and driver's license (minimum of an operator's license).
• Must pass federal and local name-based and Fingerprint criminal history background checks.
• Must obtain and maintain required American Association of Motor Vehicle Administrator certifications.
• Must attend a Motorcycle Rider Education Safety course.
• Must attend department training sessions as required.
• Graduation from an accredited four-year college or university.
• Four years of full-time work experience in public administration (e.g., public sector clerical or managerial work, program oversight, strategic planning, auditing, or law enforcement).
• A total of four years of education and/or full-time experience, where thirty semester hours of accredited college or university coursework in any field equals one year of full-time experience.
• Current, continuous experience in the state executive branch that includes experience equal to two years of full-time work within the Motor Vehicle Division of the Iowa Department of Transportation.

Responsibilities

• Support the supervisor with daily team coordination and workflow efficiency.
• Serve as a key customer contact by answering questions, issuing licenses/IDs, and conducting drive tests.
• Apply expert knowledge of eligibility requirements, licensing standards, and REAL ID rules to verify identity and issue credentials.
• Administer and score all driving examinations, including motorcycle, car, truck, passenger, and CDL pre-trip, skills, and road tests.
• Review state and federal records to determine issuance decisions and conduct required re-examinations.
• Assist and strengthen the team through training, mentoring, and sharing procedural expertise.

Benefits

• Competitive pay and benefits package including health, dental, flexible spending, and life insurance
• Insurance benefits start the first month following 30 days of employment
• Opportunities for professional growth and development
• Paid time off effective immediately - biweekly vacation, separate sick leave, accruals rollover on a yearly basis, and 9 paid holidays per year
• Iowa Public Employee Retirement System (IPERS) Retirement Package with employer match
• Optional 401A plan with employer contributions
• Employee Discount Programs from a variety of vendors (vision, cellular, fitness, recreation, season passes, travel, counseling; legal, financial)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level