Drive Thru Ambassador - Rochester - PT
About The Position
The Drive Thru Ambassador provides customer service to donors by receiving, sorting, and pricing donations while keeping the donation area welcoming, safe, and organized. The role supports efficient store operations in a fast-paced retail environment and follows donation guidelines and safety procedures. The position reports to the Store Manager, who evaluates performance annually. The role also embodies Goodwill’s mission to “Empower people to achieve their most abundant life” and upholds the company’s core values: Relentless Pursuit of Excellence, Customer-First Mindset, Humble Confidence, Passion for Mission, and Do the Right Thing.
Requirements
- Excellent customer service skills and the ability to engage positively with donors.
- Friendly, approachable demeanor, with patience and professionalism.
- Attention to detail when inspecting, sorting, and pricing donated items.
- Ability to learn and apply donation policies, including identifying acceptable and unacceptable items.
- Basic understanding of safety protocols, proper lifting techniques, hazard awareness, and workplace safety procedures.
- Ability to work efficiently and accurately in a fast-paced environment.
- Strong teamwork and communication skills.
- Authorized to work in the United States.
- Flexible availability.
- Ability to frequently bend, twist, reach above shoulder level, push and pull, crouch or stoop, kneel, repetitively use feet, and move the head and neck in twisting or static positions and look up or down.
- Ability to lift and/or move up to 50 lbs.
- Ability to safely operate material handling equipment, personal protective equipment (PPE), and light industrial machinery.
Responsibilities
- Greet donors, help unload donations, and express appreciation to provide a positive experience.
- Receive, inspect, sort, and price donated items according to established guidelines.
- Follow safety protocols and handle donations to prevent damage, accidents, or injuries.
- Maintain a clean, organized donation area free of hazards.
- Document donation intake, maintain required records, and report discrepancies or concerns to management.
- Follow Kaizen standards and seek ways to improve efficiency, organization, and workflow.
- Collaborate with team members and supervisors, adapt to changing priorities, and support store operations.
- Perform other duties as assigned by the supervisor.
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
No Education Listed
