Drive Thru Ambassador - Concord - PT
About The Position
The Drive Thru Ambassador provides exceptional customer service by efficiently receiving, sorting, and pricing donations while maintaining a friendly and organized donation area. The role assists donors with unloading items, expresses appreciation, and supports smooth operations in a fast-paced retail environment. The position embodies Goodwill’s mission to “Empower people to achieve their most abundant life” and upholds its core values: Relentless Pursuit of Excellence, Customer-First Mindset, Humble Confidence, Passion for Mission, and Do the Right Thing. The position reports to the Store Manager, who evaluates performance annually. It is a part-time role at the Concord store in Elkhart, Indiana, with a day shift and an hourly pay range of $11.00.
Requirements
- Excellent customer service skills and the ability to engage positively with donors, express gratitude, and create a welcoming experience.
- Friendly and approachable demeanor, with patience and professionalism in interactions.
- Strong attention to detail when sorting, inspecting, and pricing donations to ensure quality, proper categorization, and compliance with store guidelines.
- Ability to quickly learn and apply donation policies, including identifying acceptable and non-acceptable items.
- Basic understanding of safety protocols, including proper lifting techniques, hazard awareness, and workplace safety procedures.
- Ability to work efficiently in a fast-paced setting while maintaining accuracy and organization.
- Strong teamwork and communication skills for effective collaboration with colleagues and supervisors.
- Authorization to work in the United States.
- Flexible availability.
- Ability to frequently bend, twist, reach above shoulder level, push and pull, crouch or stoop, kneel, repetitively use feet, and use the head and neck in twisting or static motion and look up and/or down.
- Ability to lift and/or move up to 50 lbs.
- Ability to safely operate material handling equipment, personal protective equipment (PPE), and light industrial machinery.
Responsibilities
- Greet donors warmly, assist with unloading donations, and express appreciation to create a positive, welcoming experience.
- Receive, inspect, sort, and price donated items according to established guidelines, ensuring quality, appropriate categorization, and readiness for resale.
- Follow safety protocols and procedures, handling donations properly to prevent damage, accidents, or injuries.
- Keep the donation area clean, organized, hazard-free, and professionally presented to support efficient workflow.
- Document donation intake accurately, maintain required records, and report discrepancies or concerns to management.
- Uphold Kaizen standards by seeking ways to improve efficiency, organization, and workflow.
- Collaborate with team members and supervisors to support store operations, adapt to changing priorities, and contribute to a positive team environment.
- Perform other duties as assigned by the supervisor.
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
No Education Listed
