Drains and Install Manager
About The Position
TE Certified is seeking an experienced Drains & Install Manager to lead, grow, and develop its Plumbing Install, Drain, and Underground teams. This manager oversees day-to-day department operations and is responsible for team performance, profitability, customer satisfaction, staffing, and operational efficiency. The role partners with dispatch, the call center, service teams, and leadership, and contributes to pricing strategies and growth plans. Success includes maintaining a profitable, growing department; meeting sales and staffing goals; developing future leaders; achieving high customer satisfaction while reducing callbacks; and building a trusted, accountable team.
Requirements
- Leadership experience in residential plumbing, drains, sewer, underground, or related home services is preferred.
- Proven experience managing field technicians and driving team performance.
- Strong understanding of residential plumbing installations and drain services.
- Ability to recruit, train, mentor, and retain top talent.
- Experience managing budgets, KPIs, revenue goals, and operational performance.
- Excellent communication, customer service, and problem-solving skills.
- Passion for developing people and building winning teams.
Nice To Haves
- Septic experience is a plus.
Responsibilities
- Lead and manage Plumbing Install, Drain, Underground, and apprentice team members.
- Drive department performance, profitability, and key performance indicators (KPIs).
- Recruit, hire, coach, mentor, and develop technicians and future leaders.
- Partner with dispatch, the call center, service teams, and leadership to maximize productivity and customer satisfaction.
- Oversee lead management, scheduling, dispatching, and job follow-up processes.
- Handle customer escalations and ensure issues are resolved quickly and professionally.
- Monitor technician performance and maintain accountability to company standards.
- Assist with pricing strategies and price book development.
- Manage truck inventory, tools, and resources for maximum efficiency.
- Create and execute growth plans for the Install, Drain, and Underground divisions.
- Track, analyze, and report departmental performance metrics.
- Foster a culture of professionalism, accountability, and continuous improvement.
- Assist and participate in other duties as assigned.
Benefits
- Competitive base salary plus performance-based bonuses
- Company vehicle and gas card
- Company laptop
- Cell phone allowance
- 401(k) with company match
- Health insurance for employees and immediate family
- Gym membership reimbursement
- Paid leadership and management training
- Paid holidays and vacation
- Company-provided uniforms and boot allowance
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
