Drain Technician

Hoover Electric IncTroy, MI
Onsite

About The Position

At Hoover, we’re more than just a home services company — we’re a team that feels like family. As a trusted and rapidly growing local business, we take pride in delivering exceptional service to our community while creating a workplace where employees feel supported, valued, and empowered to grow. Due to continued growth, we are looking to add a Residential Drain Technician who is skilled, customer-focused, and motivated to build a long-term career with us. At Hoover, you get more than just a paycheck — you get the opportunity to advance your career with ongoing training, strong leadership support, and a company that truly invests in its people.

Requirements

  • Valid driver’s license
  • Minimum 1 year of customer service experience

Nice To Haves

  • Drain experience preferred but not required

Responsibilities

  • Perform system safety inspections
  • Utilize Flat Rate Pricing Guides
  • Present and sell membership plans and additional services
  • Educate customers on available solutions and recommendations
  • Diagnose customer concerns accurately and professionally
  • Provide estimates using company pricing guides
  • Build trust-based relationships with customers at the decision table
  • Complete post-call quality checks
  • Follow “Better Than You Found It” cleanup standards
  • Double-check all completed work for accuracy and quality
  • Complete all paperwork accurately and on time
  • Ensure all forms are fully completed with required signatures
  • Maintain digital and printed records as required
  • Complete invoices in full with accurate payment information
  • Take before, during, and after photos of all jobs
  • Upload all required documentation and photos promptly

Benefits

  • Competitive pay
  • Biweekly pay schedule
  • Medical, dental, and vision insurance
  • Prescription drug coverage
  • Life insurance
  • Short-term and long-term disability coverage
  • Employee Assistance Program (EAP)
  • Company-matched 401(k) retirement plan
  • Paid time off and vacation
  • 6 paid holidays
  • NB Fitness discount
  • Company vehicle
  • Gas card
  • Uniforms
  • iPad
  • Consistent weekly work schedule
  • Ongoing weekly technical and professional training
  • Supportive team environment with advancement opportunities
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