Drain Technician

Hoover Electric Inc • Troy, MI

1d • Onsite

About The Position

At Hoover, we’re more than just a home services company — we’re a team that feels like family. As a trusted and rapidly growing local business, we take pride in delivering exceptional service to our community while creating a workplace where employees feel supported, valued, and empowered to grow. Due to continued growth, we are looking to add a Residential Drain Technician who is skilled, customer-focused, and motivated to build a long-term career with us. At Hoover, you get more than just a paycheck — you get the opportunity to advance your career with ongoing training, strong leadership support, and a company that truly invests in its people.

Requirements

• Valid driver’s license
• Minimum 1 year of customer service experience

Nice To Haves

• Drain experience preferred but not required

Responsibilities

• Perform system safety inspections
• Utilize Flat Rate Pricing Guides
• Present and sell membership plans and additional services
• Educate customers on available solutions and recommendations
• Diagnose customer concerns accurately and professionally
• Provide estimates using company pricing guides
• Build trust-based relationships with customers at the decision table
• Complete post-call quality checks
• Follow “Better Than You Found It” cleanup standards
• Double-check all completed work for accuracy and quality
• Complete all paperwork accurately and on time
• Ensure all forms are fully completed with required signatures
• Maintain digital and printed records as required
• Complete invoices in full with accurate payment information
• Take before, during, and after photos of all jobs
• Upload all required documentation and photos promptly

Benefits

• Competitive pay
• Biweekly pay schedule
• Medical, dental, and vision insurance
• Prescription drug coverage
• Life insurance
• Short-term and long-term disability coverage
• Employee Assistance Program (EAP)
• Company-matched 401(k) retirement plan
• Paid time off and vacation
• 6 paid holidays
• NB Fitness discount
• Company vehicle
• Gas card
• Uniforms
• iPad
• Consistent weekly work schedule
• Ongoing weekly technical and professional training
• Supportive team environment with advancement opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed