Drains & Sewer Technician

1-Tom-Plumber Morristown•Mountainside, NJ

54d•Onsite

About The Position

1-Tom-Plumber is a 24/7 service company providing professional plumbing, drain, and sewer services with a focus on clean work, accurate diagnosis, and honest recommendations. We are building a team of professionals who take pride in doing the job the right way — protecting the customer’s property, documenting findings clearly, and recommending the right solution without shortcuts or pressure tactics. We invest in quality tools, training, and systems so our technicians can work efficiently and professionally. Our goal is to create a supportive environment where good technicians can do high-quality work, grow their skills, and be recognized for their performance. We are seeking an experienced Drain / Sewer Technician to perform drain cleaning, sewer camera inspections, and related diagnostic work in residential and light commercial settings. This role is ideal for someone who is confident with drain equipment, understands how to diagnose sewer issues correctly, communicates well with customers, and takes pride in clean, professional work.

Requirements

3+ years of drain and/or sewer experience, or strong equivalent field experience
Valid driver’s license with clean driving record
Experience operating drain cleaning equipment safely and effectively
Understanding of common pipe materials, drain line conditions, and sewer system issues
Ability to lift 50+ lbs and work in physically demanding environments, including basements, crawlspaces, and tight spaces
Strong customer service and communication skills
Comfortable using mobile apps and field service software such as ServiceTitan or similar platforms

Nice To Haves

Sewer camera inspection experience
Locator experience
Hydro-jetting experience
ServiceTitan experience
Ability to present repair options ethically and professionally
Plumbing service experience beyond drain cleaning

Responsibilities

Clear and clean drain lines using appropriate equipment, including drum and sectional machines, specialty heads, and related tools
Perform sewer camera inspections and identify issues such as roots, offsets, bellies, breaks, and blockages
Document findings with clear notes, photos, and videos using ServiceTitan
Recommend the appropriate next step based on diagnosis, including maintenance, jetting, repair, replacement, lining, or excavation coordination
Educate customers on drain and sewer conditions and explain repair or maintenance options clearly and professionally
Set proper expectations regarding recurrence, maintenance, and the difference between clearing a line and cleaning a line
Protect customer property by maintaining clean work areas, using proper containment, and operating equipment safely
Coordinate with dispatch and management regarding scheduling, equipment, parts, and follow-up needs