Drain Service Technician

Rodenhiser Home Services Inc•Holliston, MA

10d•$25 - $33•Onsite

About The Position

Rodenhiser has been crafting an elite team of technicians since 1928 who service thousands of happy customers. With Rodenhiser’s size comes numerous advantages you won’t find elsewhere. At Rodenhiser, you are prepared with in-house training, never rushed due to scheduling, never alone with a team of nearly 100 experienced technicians, appreciated by customers, have balance with flexible hours, can advance with a clear path, and have fun with various company events. Rodenhiser Home Services is an equal-opportunity employer committed to fair and equitable pay practices. The expected base salary range for this position is $25 - 33/ hr., based on responsibilities, experience, and other relevant factors. Employees may also be eligible for bonuses, commissions, or other variable compensation depending on their position. Total compensation is determined through a structured review considering experience, education, certifications, and licenses.

Requirements

Demonstrated proficiency in all Junior Service Technician abilities.
Minimum of 90 days tracking KPI and achieving KPI goals.
Fewer than 30 hours of Call Backs as a Junior Service Technician.
Completion of Nexstar Service System training.
Engaged in further technical development (i.e. Different disciplines and cross-training).
Competent in the use of all tools and resources related to basic service calls.
High School diploma or equivalent.
Must have a current EPA universal certificate.
Base knowledge of plumbing codes and proper safety standards.
Ability to read and understand policy manuals, safety, rules, and procedures.
Ability to take timely action to solve problems using established policies and procedures.
Ability to take direction and/or technical instruction.
1-3 years, minimum, experience operating main drain machines, hand drain machines, jetting machines, locators, cameras.
Valid driver’s license and clean driving record.
Ability to explain technical information to non-technical customers.

Responsibilities

Complete any residential drainage service calls within their current area of expertise.
Establish customer rapport to instill confidence in our team and sell the right products and services with integrity.
Ask proper lifestyle questions to troubleshoot slow or backed up drains within the home.
Educate and assist customers in choosing the best finance options and maintenance plans.
Explain replacement opportunities for aging, damaged, or underperforming waste and vent systems.
Manage all jobs to achieve proposed gross margins.
Ability to exceed minimum KPI goals.
Successfully complete follow up calls.
Maintain an organized, clean, and well-stocked truck. Ensure proper PPE gear is always utilized and on hand. Maintain provided equipment and tools.
Participate actively in all training exercises, morning meetings, trade shows, and retreats.
Able to work in a highly productive team environment. Working alongside multiple departments.
Train and mentor apprentices to ensure quick, accurate diagnosis and proper equipment use and handling.
Be accurate and timely with all related digital invoices, upload sewer camera footage, note and detail jobs thoroughly, timesheets, and emails. Can follow Rodenhiser’s S.O.P’s
Knowledge of processes across multiple departments with the ability to use them effectively.
Collaborate: Able to know how and when to hand off structural pipe failures, excavations and licensed plumbing needs to our dedicated plumbing department.