DPW Site Services Dispatcher

Burning Man•Reno, NV

6d•Onsite

About The Position

Working with the Department of Public Works (DPW) Business Services Team, the DPW Site Services Dispatcher will deliver high-level organizational support to the Site Services Manager. This role focuses on sanitation, grey-water, and trailer servicing requests, providing customer service to various Burning Man Departments throughout the event production cycle. This role is responsible for assisting with coordinating and dispatching portos, water tanks, shower facilities, and RV pumping for staff at the Burning Man event. This position works closely with the third-party vendor who performs the servicing. They will efficiently track and manage information regarding end-user requests and changes, scheduling, prepare vendor dispatch sheets, delegate physical resources, and provide ongoing budgeting notations for end-of-season reconciliation.

Requirements

Proven creative problem-solving techniques; Able to establish and maintain an effective workflow and administrative process.
Clear, service-oriented, and professional communication, verbally and written; Able to evaluate, tailor style, and patiently respond to needs for support.
Take direction and foster a cooperative work environment within teams; Identify tasks and initiate execution with minimal direction.
Knowledge of office machine use and maintenance.
Ability to handle dynamic situations and proactively engage in clarifying conversations.
Able to integrate feedback into action, remain calm and focused under pressure or emergencies, and maintain a professional demeanor.
Experienced in handling data entry with an attention for accuracy; highly organized, able to prioritize, and motivated with the ability to adhere to a strict schedule.
Familiar with Google products (Gmail, Docs, Sheets, Drive), Microsoft Word, and Excel.
Able to learn, use, and routinely update online tools, applications, and documents, asking questions to smooth any process or system as needed.
Uphold personal integrity while maintaining consistent organization and tidiness in the work environment, established processes, and handling of important information.
Capable of working in an extreme environment, including drastic temperature changes, high winds, poor air quality, and low to no visibility at times.
Ability to temporarily relocate to work at the Burning Man event held in Gerlach, Nevada.
Valid driver’s license and a good driving record.

Nice To Haves

Customer-facing work experience
Previously been to Burning Man and/or is familiar with its culture.
College, trade, or vocational education
Water tank specs and/or plumbing fundamentals
Radio or dispatch training

Responsibilities

Provide site services support to the Site Services Manager and DPW Logistics Manager.
Perform daily administrative duties such as dispatching, calendaring, entering data, spreadsheets, and email while being flexible with others’ timelines and schedules and meeting logistics deadlines.
Radio dispatch requests and observations regarding sanitation and trailer servicing needs.
Answer incoming and make outgoing calls on 2-way radio regarding portos, tank filling and pumping, and shower facilities regarding placement, issues, and removal.
Provide guidance and set service expectations through Slack channels and other social mediums.
Work with Google Workspace (Gmail, Docs, Sheets, Drive), Microsoft Word and Excel, and any additional online tools, technology, or applications specific to this role as required.
Use office and maintain equipment to share information: print and copy requests.
Deliver clear, concise, and diplomatic oral and written communications.
Follow the standards as outlined by management.
Document and capture all relevant site services information via radio, email, and Google Sheets.
Greet and interface with departmental representatives/leads in operational spaces.
Reasonably and creatively assist staff with problem-solving efforts and alternate solutions.
Receive inquiries, feedback, changes, and scenarios with patience and grace from a customer service lens.
Maintain the integrity of the Logistics Department by actively participating in the correct allocation of resources and assisting departments to stay within budget and timeline constraints.
Prepare written feedback for DPW Management describing the season's successes, areas in need of improvement, and suggestions for improved overall efficiency for the next year; Submit an end-of-season EMBER Report.
Be prepared to operate between office and field objectives on a daily basis.
Work with the team to plan and execute LNT and Waste disposal plans for all relevant operations.
Be familiar with, understand and act in accordance with Burning Man’s staff policies, protocols and behavioral standards.
Monitor personal well-being by setting realistic goals and managing self-care, while proactively addressing any concerns with management.
Perform other duties as required.
Assists in the creation, publishing, and maintenance of process documentation related to their assigned duties.
Helps acculturate and educate junior staff in Burning Man culture and business processes.
Pursues ongoing learning in their area of expertise, working to stay current on emergent knowledge, skills, and processes.