DOT Drug & Alcohol Testing Representative

Landstar System, Inc. • Jacksonville, FL

1d • Onsite

About The Position

In this role, you will serve as a critical member of the team responsible for administering Landstar’s Drug and Alcohol Testing Program in full compliance with DOT regulations. This position requires a high level of professionalism, attention to detail, and the ability to confidently manage potentially escalated and time-sensitive situations. This position regularly communicates with drivers, agents, and internal departments combining regulatory compliance, customer service, and administrative oversight. Your experience with strong judgment, professional composure, and consistent follow-through are essential to ensuring an accurate, confidential, and compliant testing process.

Requirements

• High school diploma or GED
• One year of customer support experience in an administrative environment
• Outstanding internal and external customer service experience
• Ability to work independently without direct supervision
• Conflict resolution
• Strong organizational and multitasking skills
• Strong communication skills in all modes; ability to multitask in multiple electronic systems/platforms
• Ability to follow oral and written instruction
• Ability to understand and interpret federal regulations; retain and relay information
• Working knowledge of Microsoft Office Suite

Nice To Haves

• One year of experience with DOT rules and regulations
• One year of inbound and outbound call center experience

Responsibilities

• Handle inbound and outbound calls and provide quality customer service
• Adhere to all policies regarding confidentiality
• Process and audit drug and alcohol testing results and related paperwork
• Work with various third-party contractors
• Run and distribute quarterly random notification lists to various departments
• Train representatives throughout the company
• Process third party invoices
• Create and distribute weekly, monthly, quarterly and annual reports
• Other duties as assigned

Benefits

• affordable medical plans
• employer 401(k) match
• paid time off
• tuition assistance

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 501-1,000 employees