Bilingual Doorperson (Full-Time)

AccorHotel • Ottawa, ON

4d • Onsite

About The Position

Reporting to the Valet Guest Service Manager, responsibilities and essential job functions include but are not limited to the following:
Noticeably positioned at entrances to provide parking assistance upon arrival and departure of guest vehicles
Greet all guests arriving by vehicle, and promote valet parking as only hotel related parking option or clearly directs guest to appropriate public parking service if they prefer
To ensure customer satisfaction by offering the highest caliber of service to the hotel guest on arrival and departure and throughout the length of the guest stay
Greet all guests and co-workers with a smile and an appropriate hospitality greeting
Ensure all vehicle keys are clearly identified and stored in a locked location
Provide the guest with detailed parking fees and clear explanation of valet benefits
Ensure all entrance areas are free and clear from congestion for arrivals and departures of vehicles by ensuring all cars are parked in an expedient manner
Complete thorough walk around of guest vehicles prior to entering garage and highlight any damage on corresponding valet parking ticket
When requested or anticipated, will provide guests with information and answers to questions about Hotel facilities, meeting functions, dining facilities, local transportation alternatives and tourist attractions
Provide the removal of items from stored vehicles if required, and other miscellaneous services requested by the guest or supervisor in a timely manner
Assists in fire alarms by fulfilling duties as outlined in the hotel fire response manual
Assist in ensuring guest and co-worker safety and security by reporting any suspicious or unusual behavior or occurrence to the appropriate supervisor on duty and informing security
Strict adherence to Fairmont Service Standard Expectations as it relates to valet parking
In the course of normal duties; observe, report or take immediate corrective action on deficiencies, malfunctions, and untidiness
Able to operate all types of vehicles (manual and regular transmission)
Other duties as assigned

Requirements

• Available to work weekends, evenings and shift work
• Excellent verbal communication skills
• Excellent interpersonal skills
• Team oriented
• Customer service focused
• Professional manner and outgoing personality
• Valid Driver’s License with no infractions
• Physical ability to operate a vehicle (foot pedals, gear shift, steering wheel, etc.)

Nice To Haves

• Fluent in both official languages

Responsibilities

• Provide parking assistance upon arrival and departure of guest vehicles.
• Greet all guests arriving by vehicle, and promote valet parking or direct guests to public parking.
• Ensure customer satisfaction by offering the highest caliber of service.
• Greet all guests and co-workers with a smile and an appropriate hospitality greeting.
• Ensure all vehicle keys are clearly identified and stored in a locked location.
• Provide guests with detailed parking fees and clear explanation of valet benefits.
• Ensure entrance areas are free and clear from congestion for arrivals and departures of vehicles.
• Complete thorough walk around of guest vehicles prior to parking and highlight any damage.
• Provide guests with information and answers to questions about Hotel facilities, dining, local transportation, and attractions.
• Provide removal of items from stored vehicles and other miscellaneous services.
• Assist in fire alarms by fulfilling duties as outlined in the hotel fire response manual.
• Assist in ensuring guest and co-worker safety and security by reporting suspicious behavior.
• Adhere strictly to Fairmont Service Standard Expectations as it relates to valet parking.
• Observe, report, or take immediate corrective action on deficiencies, malfunctions, and untidiness.
• Operate all types of vehicles (manual and regular transmission).

Benefits

• Wonderful company culture
• Food & Beverage discount of 50% in our restaurants
• Employee benefit card offering discounted rates in Accor worldwide for you and your family
• Learning programs through our academies designed to sharpen your skills
• Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21
• Comprehensive extended health benefits package

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed