Doorperson

AccorHotel • Calgary, AB

4d • Onsite

About The Position

We invite you to join the world of luxury hospitality at Fairmont Palliser as our new Doorperson. Inspire and create the grandest experience for our guest, clients and colleagues every day. As a Doorperson at Fairmont Palliser, you play a vital role in upholding the Fairmont brand by exceeding guest expectations and representing the hotel with exemplary service. With comprehensive knowledge of the Guest Services Department, the hotel, city attractions, and a commitment to operating standards, you ensure every guest receives an exceptional experience. Reporting to the Chief Concierge.

Requirements

• A valid Class 5 Driver’s License and a Driver’s Abstract are required, along with the ability to operate a standard transmission vehicle
• Must be dependable and able to work independently with minimal supervision
• A professional appearance and friendly demeanor are essential
• Strong interpersonal skills and confidence in engaging with the public
• Embrace the Fairmont brand promise and luxury in your role and in all your interactions
• Foster an inclusive environment where every individual feels valued and respected
• Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

Nice To Haves

• Previous experience in Guest Relations or Bell Desk operations is an asset
• Current First Aid & CPR certification is considered an advantage

Responsibilities

• Consistently offer professional, friendly, and engaging service.
• Adhere to Front Office policies, procedures, and service standards when welcoming guests and assisting with their arrival to or departure from the hotel
• Provide a warm and engaging welcome to all guests and visitors at the hotel.
• Maintain order and cleanliness at the front entrance, ensuring a positive first impression
• Maintain a high level of security awareness at all times.
• Organize taxis and other catch-a-ride providers for in-house guests and patrons.
• Coordinate with valet staff for parking and retrieval of vehicles.
• Direct guests to their destinations within the hotel and stay informed about ongoing functions.
• Assist with luggage transportation to and from the lobby as required.
• Provide curb-side check-in at designated areas following Front Office policies and procedures.
• Ensure proper parking of guests' vehicles, including notifying Manager On Duty of any damages before issuing valet tickets.
• Follow the hotel’s vehicle handling and safety policies when driving guest vehicles.

Benefits

• Complimentary upgrades
• Extended stays
• Discounted stays across Fairmont & Raffles properties
• Special dining and wellness discounts
• Added luxuries to enhance your experience
• Comprehensive benefits package including health, paramedical, dental, vision, life, and disability coverage for eligible employees.
• Company-matched pension plan, as well as RRSP & TFSA options.
• Complimentary meal in staff cafeteria during shifts.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed