Doorperson/Valet (Part-Time)

AccorHotel • Ottawa, ON

7d • Onsite

About The Position

Located in the heart of Canada's capital next door to the Parliament Buildings, the landmark Fairmont Chateau Laurier hotel in Ottawa is looking to fill a role of Doorperson/Valet. This position reports to the Guest Service Manager Valet. The role involves providing parking assistance, greeting guests, ensuring customer satisfaction, and maintaining a high caliber of service. Responsibilities include managing guest vehicles, providing information about hotel facilities and local attractions, and assisting with safety and security protocols.

Requirements

• Available to work weekends, evenings and shift work
• Excellent verbal communication skills
• Excellent interpersonal skills
• Team oriented
• Customer service focused
• Professional manner and outgoing personality
• Valid Driver’s License with no infractions
• Good command of the English language
• Physical ability to operate a vehicle (foot pedals, gear shift, steering wheel, etc.)

Responsibilities

• Noticeably positioned at entrances to provide parking assistance upon arrival and departure of guest vehicles
• Greet all guests arriving by vehicle, and promote valet parking as only hotel related parking option or clearly directs guest to appropriate public parking service if they prefer
• To ensure customer satisfaction by offering the highest caliber of service to the hotel guest on arrival and departure and throughout the length of the guest stay
• Greet all guests and co-workers with a smile and an appropriate hospitality greeting
• Ensure all vehicle keys are clearly identified and stored in a locked location
• Provide the guest with detailed parking fees and clear explanation of valet benefits
• Ensure all entrance areas are free and clear from congestion for arrivals and departures of vehicles by ensuring all cars are parked in an expedient manner
• Complete thorough walk around of guest vehicles prior to entering garage and highlight any damage on corresponding valet parking ticket
• When requested or anticipated, will provide guests with information and answers to questions about Hotel facilities, meeting functions, dining facilities, local transportation alternatives and tourist attractions
• Provide the removal of items from stored vehicles if required, and other miscellaneous services requested by the guest or supervisor in a timely manner
• Assists in fire alarms by fulfilling duties as outlined in the hotel fire response manual
• Assist in ensuring guest and co-worker safety and security by reporting any suspicious or unusual behavior or occurrence to the appropriate supervisor on duty and informing security
• Strict adherence to Fairmont Service Standard Expectations as it relates to valet parking
• In the course of normal duties; observe, report or take immediate corrective action on deficiencies, malfunctions, and untidiness
• Able to operate all types of vehicles (manual and regular transmission)
• Other duties as assigned

Benefits

• Wonderful company culture - our colleagues are at the heart of all that we do
• Food & Beverage discount of 50% in our restaurants
• Employee benefit card offering discounted rates in Accor worldwide for you and your family
• Learning programs through our academies designed to sharpen your skills
• Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed