Doorperson (Marriott's Aruba Surf Club)

Marriott•Palm Beach, FL

1d•Onsite

About The Position

The Doorperson welcomes and escorts guests to their rooms; opens doors and assists guests and visitors entering and leaving the property; explains property amenities, services, operating hours, room features, and local areas of interest; and provides directions. The role transports guest luggage to and from rooms or the bell area, assists with luggage storage and retrieval, helps guests in and out of vehicles and with luggage loading and unloading, arranges transportation, records advance transportation requests as needed, and explains parking procedures. The Doorperson follows company policies and procedures, reports accidents, injuries, and unsafe conditions to a manager, and remains alert to undesirable persons on the premises. The position maintains a clean, professional appearance and confidentiality, welcomes and acknowledges guests, anticipates and addresses service needs, assists individuals with disabilities, and communicates professionally. The Doorperson builds positive working relationships, meets quality assurance expectations, and performs other reasonable duties requested by supervisors. Marriott International describes itself as an equal opportunity employer committed to non-discrimination and fostering an environment that values associates’ diverse backgrounds and experiences. Marriott and JW Marriott describe a hospitality-focused workplace emphasizing thoughtful service, community, training, development, recognition, camaraderie, and holistic well-being.

Requirements

High school diploma or G.E.D. equivalent is listed as a preferred qualification.
No related work experience is listed as preferred.
No supervisory experience is listed as preferred.
No license or certification is listed as preferred.
Ability to read and visually verify information in various formats, including small print.
Ability to move at the speed required to respond to work situations; stand, sit, or walk for extended periods or an entire shift; and move over sloping, uneven, or slippery surfaces and stairs or service ramps.
Ability to move, lift, carry, push, pull, and place objects weighing up to 50 pounds without assistance and objects weighing over 75 pounds with assistance.
Ability to reach overhead and below the knees, including bending, twisting, pulling, and stooping.

Nice To Haves

High school diploma or G.E.D. equivalent.
No related work experience.
No supervisory experience.
No license or certification.

Responsibilities

Greet and escort guests to rooms; open doors and assist guests and visitors entering and leaving the property.
Explain property amenities, services, operating hours, room features, and local areas of interest and activities.
Transport guest luggage to and from rooms or the designated bell area, and assist with luggage storage and retrieval.
Assist guests and visitors in and out of vehicles, including loading and unloading luggage.
Provide directions, arrange transportation, record advance transportation requests as needed, and communicate parking procedures.
Follow company policies and procedures and report accidents, injuries, and unsafe work conditions to a manager.
Maintain awareness of undesirable persons on the premises.
Maintain a clean and professional uniform and personal appearance and protect confidential information.
Welcome and acknowledge guests, anticipate and address their service needs, assist individuals with disabilities, and thank guests.
Communicate clearly and professionally, including answering telephones with appropriate etiquette.
Develop and maintain positive working relationships and comply with quality assurance expectations and standards.
Perform other reasonable job duties as requested by supervisors.