Doorman - Soho House New York
About The Position
At Soho House, the Doorman is often the first and last person our members and guests interact with, making the role an important part of creating a warm, welcoming and memorable experience. The Doorman is responsible for providing a polished and professional arrival and departure experience for members and guests. From opening doors and offering a warm welcome to assisting with luggage, providing directions and supporting the safe and smooth operation of the House, this role is all about delivering the level of service expected from a world-class hotel while creating an atmosphere that feels distinctly Soho House.
Requirements
- Previous experience as a Doorman, Bellman, Concierge, Front of House or in a luxury hotel or hospitality environment is preferred.
- A naturally warm, welcoming and personable approach.
- Excellent communication and interpersonal skills.
- A professional and polished appearance.
- The ability to remain calm, attentive and composed in a busy environment.
- A strong sense of awareness and good judgment, with the ability to handle situations discreetly and appropriately.
- Someone who enjoys being around people and takes pride in making a great first impression.
- A willingness to support the wider team and step in wherever needed.
- Flexible availability, including evenings, weekends and holidays.
- Security license required.
Responsibilities
- Welcome members, guests and visitors warmly upon arrival and offer a friendly farewell when they leave.
- Open doors and assist guests entering and exiting the House.
- Assist with luggage, bags and other belongings when required.
- Provide guests with helpful information, including directions, transportation options and general information about the House and surrounding area.
- Work closely with the Front Desk, Membership and House teams to ensure a seamless arrival experience.
- Monitor the entrance and surrounding area, maintaining awareness of who is entering and leaving the House.
- Support with access control and security procedures when required, ensuring only authorized members, guests and visitors enter the House.
- Assist with managing vehicle arrivals, taxis and other transportation in a safe and efficient manner.
- Remain visible, approachable and attentive at all times, ready to assist guests with any questions or requests.
- Handle guest interactions with discretion, professionalism and a calm, composed manner.
- Report any concerns, incidents or unusual activity to the appropriate manager.
- Maintain a clean, organized and welcoming entrance area at all times.
- Work collaboratively with colleagues across the House to deliver an exceptional member and guest experience.
Benefits
- Medical, Dental & Vision
- Retirement fund with a 2% match
- Sick day's + vacation days
- Training to develop technical and managerial skills
- Career progression domestically or internationally
- Mentoring, apprenticeship, local outreach and sustainability programs
- Extensive range of internally and externally run courses
- Access to monthly calendars for trips, training's and events
- Monthly team events (fitness sessions, cinema screenings, art classes)
- Substantial meal free of charge whilst on duty
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
