Door Attendant AM/PM

HEI Hotels & Resorts•Virginia Beach, VA

1d•Onsite

About The Position

The door attendant is the critical first impression of the hotel, and therefore is empowered to create memorable guest experiences. Essential Duties and Responsibilities Open vehicle and hotel doors and greet arriving and departing guests. Hail taxis as needed. Respond to guest questions and answer information on local attractions, events, and daily activities in the hotel. Be aware of V.I.P. and repeat guests and greet them by name. Sweep and mop the floor and outside door area to maintain an organized and clean appearance at the hotel front door daily. Maintain knowledge of all Emergency Procedures, including guest related responsibilities and evacuation procedures. Assist in the event of an emergency. Perform check-in and check-out calls, involving luggage handling and the escorting of guests from the front door to the front desk, or vice versa, on a frequent basis. Comply with attendance rules and be available to work on a regular basis. Perform any other job-related duties as assigned.

Requirements

Must be available to work AM, PM Weekends and Holidays.
High school diploma or equivalent required.
Must maintain a professional appearance and manner at all times and communicate well with guests.
Knowledge of the hotel and the city.
Ability to grasp, lift and/or carry or otherwise move packages, boxes, and luggage with sufficient manual dexterity in both hands to be able to load and unload luggage up to 75 lbs. with or without reasonable accommodation.
Effective verbal and written communication skills.
Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc.

Nice To Haves

Hotel experience preferred.

Responsibilities

Open vehicle and hotel doors and greet arriving and departing guests.
Hail taxis as needed.
Respond to guest questions and answer information on local attractions, events, and daily activities in the hotel.
Be aware of V.I.P. and repeat guests and greet them by name.
Sweep and mop the floor and outside door area to maintain an organized and clean appearance at the hotel front door daily.
Maintain knowledge of all Emergency Procedures, including guest related responsibilities and evacuation procedures.
Assist in the event of an emergency.
Perform check-in and check-out calls, involving luggage handling and the escorting of guests from the front door to the front desk, or vice versa, on a frequent basis.
Comply with attendance rules and be available to work on a regular basis.
Perform any other job-related duties as assigned.