Door and Window Technician

HARBIN LUMBER COMPANY INC•Athens, GA

2d•Onsite

About The Position

We are seeking a skilled, quality-driven Door & Window Technician to join our team. Reporting directly to the General Manager, you will serve as a primary technical resource in the field, inspecting, troubleshooting, repairing, and adjusting door and window assemblies for professional building contractors and homeowners. As a key representative of Harbin Lumber, you will embody our Mission Statement and Values by building positive working relationships with clients, Outside Sales, Inside Sales staff, and department heads.

Requirements

2+ years of hands-on experience in door & window service, residential remodeling, framing, or general construction.
Active driver's license with a clean Motor Vehicle Record (MVR) required.
Willingness to operate company vehicles equipped with safety monitoring systems (GPS and safety cameras).
Solid math and reading skills; ability to follow detailed technical instructions, complete service documentation, and maintain organized job records.
Professional, neat appearance with strong communication skills to interact effectively with contractors, homeowners, and internal managers.
Comfort working in both indoor and outdoor job site environments in all weather conditions.
Ability to occasionally perform heavy lifting (up to 100 lbs) as well as climb, balance, and crawl during inspections and installs.

Nice To Haves

High school diploma or equivalent preferred.

Responsibilities

Promptly respond to customer inquiries; schedule and execute field service calls to repair operating components, replace sashes, swap glass on doors/windows (installed and uninstalled), fix balance operating systems, and repair screens.
Develop specialized knowledge in Harbin Lumber’s full door and window product lines, installation guidelines, and repair methods. Maintain product information materials for customer review on job sites.
Communicate continuously with sales staff, managers, and location personnel to resolve post-installation issues and streamline job completion.
Follow proper field procedures, track tool/equipment maintenance, monitor inventory needs with department heads, and assist in training junior technicians to perform repairs safely and correctly.
Strictly adhere to company safety policies and OSHA standards. Maintain a clean, orderly work area and report hazards immediately to the General Manager.