Donor Testing Lead Tech - 2nd shift

New York Blood Center Enterprises•Providence, RI

17h•Onsite

About The Position

This position is responsible for overseeing laboratory operations and leading the Donor Testing technical team. As defined by CLIA/NYSDOH, key duties include managing sample processing, ensuring accurate test performance, and maintaining documentation of test records for reporting results in a high-complexity laboratory serving multiple internal and external clients. This position supports and promotes organizational goals, mission, and vision; contributing to a culture that aligns with organizational values. Under general supervision of assigned managerial staff.

Requirements

Bachelor's degree in medical laboratory science (CLS/MLS/MT).
Blood Donor Testing experience is highly preferred.
Training at NYBCe as a Laboratory Technologist III or equivalent training on related testing platforms to be able to perform all NYBCe Donor Testing platforms.
Leadership experience.
National Certification in Medical Laboratory Science (ASCP or equivalent).

Responsibilities

Maintains competency in all (pre-analytic, analytic, and post-analytic) donor testing functions and follows current Good Manufacturing Processes.
Performs only those tests that are authorized by the CLIA laboratory director and performs only those tests that require a degree of skill commensurate with the individual's education, training or experience, and technical abilities.
Must possess competency in all skills and duties of subordinate Laboratory Testing Technologist positions, including documentation, inventory management, quality control, equipment maintenance, and regulatory compliance, etc.
Documents and assists with investigations for problems encountered during routine lab operations including unusual test results, discrepancy in test controls, controls outside established normal limits, or equipment malfunctions.
Performs advanced troubleshooting procedures.
Provides requested data and assists during vendor investigations.
Performs and documents investigations for department Deviations and Error Tracking.
Collaborates with department leadership to create preventative and/or corrective actions to prevent reoccurring issues.
Performs review of equipment out of service documentation, entering and reviewing deviations, and approving staff CEUs.
Notifies department leadership of reoccurring issues or trends.
Performs comparative methods of testing and documentation.
Acts as a resource for staff for technical problems, providing troubleshooting support and guidance.
Acts as Subject Matter Expert (SME) backup for all Donor Testing platforms.
Performs Laboratory Information System (LIS) administrator functions.
Rotates on call and final release with other department Technical Leads (including weekends and holidays).
Executes and/or reviews validation protocols for new equipment, test methods, and laboratory information systems.
Provides input during the creation of new regulated documents and assists with updating department documents as needed.
Provides excellent customer service to both external and internal customers.
Utilizes service recovery responses when appropriate.
Responds to customer inquiries to address questions, issues, or concerns related to testing issues or requesting technical guidance.
Conducts CLIA and Non-CLIA competency assessments with appropriate follow-up and recommendations using the competency assessment process/tools.
Positively mentors and educates staff on Donor Testing processes.
Fosters teamwork and communication within the team and with external partners.
Engages in organizational activities, educational opportunities, and leadership training.
Promotes and encourages participation in the employee recognition program and actively participates in department engagement initiatives.
Satisfactorily performs assigned proficiency testing in the same manner as donor samples and always follows Good Manufacturing Processes, with attention to detail.
Successful completes annual competency assessment programs and annual organizational training.
Completes required continuing education credits to meet national or state regulatory requirements.
Participates in clinical trials and/or investigational studies of reagents, equipment, or new test methods.
Attends cross-departmental Change Management meetings when designated as project stakeholder, completes project deliverables by deadlines.
Hosts in-person tours of the laboratory for visiting Residents and Fellows.
Conducts virtual and in-person Infectious Disease Testing rotations for MLS/MLT/SBB students, Residents, and Fellows.