Blood Donor Tech Lead

Ochsner Health•New Orleans, LA

3d•Onsite

About The Position

This job assumes responsibility for and leads the daily operations of mobile blood bank personnel and processes; and performs quality control, operates computer, and other administrative duties per instruction of Supervisor. Maintains donor/patient/employee confidentiality; assumes responsibility for monitoring and evaluating the effectiveness of work activities; provides leadership and coordinates the resources of the mobile drive to achieve quality customer satisfaction, and will implement policies and procedures required for success. Supervises initiatives to improve processes, maximize efficiency, and serve internal and external customers, and maintain high employee morale. Performs all duties of a Blood Bank Tech and oversees donor reaction care by all staff, handles emergent donor reaction care, and ensures all donor reaction documentation and follow-up action is completed.

Requirements

High School diploma or equivalent
7 years experience in a healthcare-related field
Basic Life Support (BLS) from the American Heart Association
Must have computer skills and dexterity required for data entry and retrieval of information.
Effective verbal and written communication skills and the ability to present information clearly and professionally.
Must be proficient with Windows-style applications, various software packages specific to role and keyboard.
Strong interpersonal skills.
Ability to effectively and professionally work with people from all backgrounds.
Ability to work with and experience working with others plus the aptitude to be cross-trained in several disciplines, the ability to follow written/oral instructions and to follow established policies and procedures.
Ability to and experience in decision making and delegating skills, also engaging employees while delivering service according to standards, take initiative for problem solving.
Ability to work under stress and around normal conditions that exist at blood drives.
Ability to provide leadership to employees within established customer service statistics and make improvement recommendations.
Ability to have successes in achieving customer service excellence.
Leadership skills and foster an environment of teamwork, professionalism, customer satisfaction, high performance, and mutual respect of others.
Analytical skills necessary in order to perform calculations, operate donor collection equipment, computers and printers.
Ability in and experience meeting deadlines, work independently, and set priorities.
Ability to work flexible schedule, such as extended shifts.
Ability to travel throughout and between facilities, and mobile locations.

Nice To Haves

Previous experience in a supervisory or leadership capacity

Responsibilities

Maintains Clinical Competency (Donor Selection/Phlebotomy, Automated collections, Donor Care).
Performs Team Leader Role.
Manages Professional Accountability.
Exhibits Time Management/Organizational Skills.
Performs Regulatory Compliance/Safety.
Maintains Excellent Customer Service.
Adapts behavior to the specific patient population, including but not limited to: respect for privacy, method of introduction to the patient, adapting explanation of services or procedures to be performed, requesting permissions and communication style.
Other related duties as required.
Remains knowledgeable on current federal, state and local laws, accreditation standards or regulatory agency requirements that apply to the assigned area of responsibility and ensures compliance with all such laws, regulations and standards.
This employer maintains and complies with its Compliance & Privacy Program and Standards of Conduct, including the immediate reporting of any known or suspected unethical or questionable behaviors or conduct; patient/employee safety, patient privacy, and/or other compliance-related concerns.

Benefits

Ochsner Health does not consider an individual an applicant until they have formally applied to the open position on this careers website.
Please refer to the job description to determine whether the position you are interested in is remote or on-site.
Individuals who reside in and will work from the following areas are not eligible for remote work position: Colorado, California, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Washington, and Washington D.C.
Ochsner Health endeavors to make our site accessible to all users. If you would like to contact us regarding the accessibility of our website, or if you need an accommodation to complete the application process, please contact our HR Employee Solution Center at 504-842-4748 (select option 1) or [email protected].
This contact information is for accommodation requests only and cannot be used to inquire about the status of applications.
Ochsner is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to any legally protected class, including protected veterans and individuals with disabilities.
Ochsner Health is the leading not-for-profit healthcare provider in the Gulf South, delivering expert care at its 46 hospitals and more than 370 health and urgent care centers.
For 12 consecutive years, U.S. News & World Report has recognized Ochsner as the No. 1 hospital in Louisiana.
Additionally, Ochsner Children’s has been recognized as the No. 1 hospital for kids in Louisiana for three consecutive years.
Ochsner inspires healthier lives and stronger communities through a combination of standard-setting expertise, quality and connection not found anywhere else in the region.
In 2023, Ochsner Health cared for more than 1.5 million people from every state in the nation and 65 countries.
Ochsner’s workforce includes more than 38,000 dedicated team members and over 4,700 employed and affiliated physicians.
To learn more about how Ochsner empowers people to get well and stay well, visit https://www.ochsner.org/.
Ochsner Health is proud to be an Employer of Choice.
Ranked one of Newsweek's list of America's Greatest Workplaces for Diversity of 2024
Becker's Healthcare listed Ochsner Health as 150 Top Places to Work in Healthcare
Awarded Culture Awards for Purpose and Values and Healthcare Industry by Top Workplace
Ranked as a 2023 Top Workplace in the USA!
The Top Workplaces USA award is based entirely on feedback from an employee engagement survey completed by the employees of participating workplaces.
Awarded Top Work Places 2023 for six consecutive years by The Times-Picayune
Earned 2022-2023 Great Place to Work Certification™
Ochsner Health named to Newsweek's America's Greatest Workplaces for Parents and Families 2023
Opportunities listed here represent open positions at Ochsner Health and Ochsner Health managed entities.