Blood Donor Tech Lead

Ochsner Health•New Orleans, LA

23h•Onsite

About The Position

This position is responsible for leading the daily operations of mobile blood bank personnel and processes. Key duties include performing quality control, operating computers, and handling administrative tasks under the instruction of a Supervisor. The role requires maintaining donor, patient, and employee confidentiality, monitoring and evaluating work activities, and providing leadership to ensure quality customer satisfaction. The Lead will implement necessary policies and procedures, supervise initiatives to improve processes, maximize efficiency, serve internal and external customers, and maintain high employee morale. Additionally, the Blood Donor Tech Lead performs all duties of a Blood Bank Tech, oversees and handles emergent donor reaction care by all staff, and ensures all related documentation and follow-up actions are completed. Ochsner Health is committed to serving, healing, leading, educating, and innovating, recognizing that dedicated employees are crucial to their progress and patient care.

Requirements

High School diploma or equivalent
7 years experience in a healthcare-related field
Basic Life Support (BLS) from the American Heart Association
Computer skills and dexterity required for data entry and retrieval of information.
Effective verbal and written communication skills and the ability to present information clearly and professionally.
Proficient with Windows-style applications, various software packages specific to role and keyboard.
Strong interpersonal skills.
Ability to effectively and professionally work with people from all backgrounds.
Ability to work with and experience working with others plus the aptitude to be cross-trained in several disciplines.
Ability to follow written/oral instructions and to follow established policies and procedures.
Ability to and experience in decision making and delegating skills.
Ability to engage employees while delivering service according to standards.
Ability to take initiative for problem solving.
Ability to work under stress and around normal conditions that exist at blood drives.
Ability to provide leadership to employees within established customer service statistics and make improvement recommendations.
Ability to have successes in achieving customer service excellence.
Leadership skills and foster an environment of teamwork, professionalism, customer satisfaction, high performance, and mutual respect of others.
Analytical skills necessary in order to perform calculations, operate donor collection equipment, computers and printers.
Ability in and experience meeting deadlines, work independently, and set priorities.
Ability to work flexible schedule, such as extended shifts.
Ability to travel throughout and between facilities, and mobile locations.

Nice To Haves

Previous experience in a supervisory or leadership capacity

Responsibilities

Leads the daily operations of mobile blood bank personnel and processes.
Performs quality control, operates computer, and other administrative duties per instruction of Supervisor.
Maintains donor/patient/employee confidentiality.
Assumes responsibility for monitoring and evaluating the effectiveness of work activities.
Provides leadership and coordinates the resources of the mobile drive to achieve quality customer satisfaction.
Implements policies and procedures required for success.
Supervises initiatives to improve processes, maximize efficiency, and serve internal and external customers, and maintain high employee morale.
Performs all duties of a Blood Bank Tech.
Oversees donor reaction care by all staff.
Handles emergent donor reaction care.
Ensures all donor reaction documentation and follow-up action is completed.
Maintains Clinical Competency (Donor Selection/Phlebotomy, Automated collections, Donor Care).
Performs Team Leader Role.
Manages Professional Accountability.
Exhibits Time Management/Organizational Skills.
Performs Regulatory Compliance/Safety.
Maintains Excellent Customer Service.
Adapts behavior to the specific patient population, including but not limited to: respect for privacy, method of introduction to the patient, adapting explanation of services or procedures to be performed, requesting permissions and communication style.
Remains knowledgeable on current federal, state and local laws, accreditation standards or regulatory agency requirements that apply to the assigned area of responsibility and ensures compliance with all such laws, regulations and standards.
Ensures compliance with its Compliance & Privacy Program and Standards of Conduct, including the immediate reporting of any known or suspected unethical or questionable behaviors or conduct; patient/employee safety, patient privacy, and/or other compliance-related concerns.