Donor Technician - Variable shifts

Ochsner Health•New Orleans, LA

About The Position

Interviews prospective donors to determine suitability and collects blood. Performs quality control, operates computers, and completes administrative and other duties as instructed by a supervisor while maintaining donor and patient confidentiality. The role requires compliance with applicable federal, state, and local laws, accreditation standards, regulatory requirements, and the employer’s Compliance & Privacy Program and Standards of Conduct. This description summarizes the role and may be amended; other duties may be assigned.

Requirements

High school diploma or equivalent.
Basic Life Support (BLS) certification from the American Heart Association.
Current driver’s license in the state of practice and an excellent driving record to operate company-owned vehicles.
Computer skills and dexterity for data entry and retrieval of patient information.
Proficiency with Windows-style applications and keyboard use.
Effective verbal and written communication skills, including the ability to present information clearly and professionally to people at varying levels throughout the patient-care process.
Good analytical and problem-solving skills.
Communication and customer-service skills.
Ability to meet the physical demands of Light Work, including exerting up to 20 pounds occasionally and/or up to 10 pounds frequently, and walking or standing to a significant degree.
Ability to stoop, bend, reach, and grasp with arms and hands, with manual dexterity.
Ability to travel throughout and between facilities.
Ability to work a flexible schedule, including more than eight hours per day.
Ability to work with routine exposure to blood, body fluids, and tissue, and potential occupational exposure to communicable diseases and hazardous medications or waste in a healthcare setting.

Nice To Haves

One year of experience in phlebotomy and/or medical assistance procedures.

Responsibilities

Conduct confidential donor health-history interviews according to SOP, AABB Standards, and FDA regulations.
Perform volunteer, autologous, directed-donor, and therapeutic phlebotomy collections and complete appropriate documentation.
Enter information into computer systems and/or complete written documentation, reviewing entries for accuracy.
Screen donors by measuring blood pressure, temperature, pulse, hemoglobin, and hematocrit in accordance with SOP, AABB Standards, and FDA regulations.
Select and prepare appropriate venipuncture sites according to SOP, AABB Standards, and FDA regulations.
Provide donors with accurate information, respond to adverse reactions—including positioning donors in Trendelenburg, continuously assessing vital signs, and providing oral fluids—and give post-donation instructions.
Maintain a positive customer-service environment when interacting with donors, coworkers, corporate chair people, patients, and visitors.
Support management decisions; follow the department dress code; attend staff meetings; and participate in departmental training.
Adapt interactions to the patient population, including respecting privacy, introducing oneself appropriately, explaining services or procedures, requesting permissions, and adjusting communication style.
Complete annual requirements and individual competency assessments successfully.
Remain knowledgeable about and comply with applicable laws, regulations, accreditation standards, and regulatory agency requirements.
Immediately report known or suspected unethical or questionable conduct and patient or employee safety, privacy, or other compliance concerns.
Perform other related duties as required.