Donor Technician - Variable shifts

Ochsner Clinic Foundation•New Orleans, LA

About The Position

Interviews prospective blood donors to determine suitability and collects blood. Performs quality control, operates a computer, and completes administrative and non-administrative duties as instructed by a supervisor. Maintains donor and patient confidentiality. The role requires compliance with applicable laws, accreditation standards, regulatory requirements, and the employer’s Compliance & Privacy Program and Standards of Conduct. It involves direct work with patients and specimens and routine exposure to blood, body fluids, tissue, communicable diseases, and potentially hazardous medications or waste. The position requires travel throughout and between facilities and a flexible work schedule, which may include working more than eight hours in a day. Reasonable accommodations may be made for qualified individuals with disabilities.

Requirements

High school diploma or equivalent.
Basic Life Support (BLS) certification from the American Heart Association.
Current driver’s license in the state of practice.
Excellent driving record to operate company-owned vehicles.
Computer skills and dexterity for data entry and retrieval of patient information.
Proficiency with Windows-style applications and keyboard use.
Effective verbal and written communication skills, including the ability to present information clearly and professionally to people at varying levels throughout the patient-care process.
Good analytical and problem-solving skills.
Communication and customer-service skills.
Ability to meet the physical demands of Light Work, including exerting up to 20 pounds of force occasionally and/or up to 10 pounds frequently.
Ability to stoop, bend, reach, and grab with arms and hands, and to perform tasks requiring manual dexterity.
Ability to travel throughout and between facilities.
Ability to work a flexible schedule, including more than eight hours in a day.
Ability to work in a patient-care area, directly with patients, and with specimens that may contain diseases, with associated occupational exposure risks.

Nice To Haves

One year of experience in phlebotomy and/or medical assistance procedures.

Responsibilities

Conduct confidential donor health-history interviews according to SOP, AABB Standards, and FDA Regulations.
Perform volunteer, autologous, directed donor, and therapeutic phlebotomy collections, with appropriate documentation.
Make computer entries and/or written documentation and review them for accuracy.
Perform donor health screening, including blood pressure, temperature, pulse, hemoglobin, and hematocrit determinations, according to SOP, AABB Standards, and FDA Regulations.
Select and prepare an appropriate venipuncture site according to SOP, AABB Standards, and FDA Regulations.
Provide donors with accurate information and care for adverse reactions, including placing donors in the Trendelenburg position, continuously assessing vital signs, and providing oral fluid replacement.
Provide post-donation instructions to donors.
Maintain a positive customer-service environment when interacting with donors, coworkers, corporate chair people, patients, and visitors.
Support management decisions, adhere to the department dress code, attend staff meetings, and participate in departmental training programs.
Adapt behavior to the patient population, including respecting privacy, introducing oneself appropriately, adapting explanations of services or procedures, requesting permissions, and adjusting communication style.
Complete annual requirements and individual competency requirements.
Stay knowledgeable about applicable laws, accreditation standards, and regulatory requirements, and ensure compliance.
Immediately report known or suspected unethical or questionable conduct and patient or employee safety, privacy, or other compliance concerns.
Perform other related duties as required.