Donor Services & Cultivation Manager

THE SALVATION ARMY•Austin, TX

8d•Onsite

About The Position

Under the direction of the immediate supervisor, creates and implements short- and long-term strategies to identify, cultivate, solicit, and steward individual mid-level donors. Oversees a variety of mid-level donor activities and communications to maximize the organization's resources effectively and efficiently while providing appropriate avenues for engaging and recruiting new donors. Creates strategies to increase identified and potential donor support. Prepares analysis of fundraising activities for the development of cultivation and solicitation strategies. Implements strategies to elevate mid-level donors where possible to major donor status, ensuring that all aspects of the donor database management system are used to maximize donor cultivation. Manages and cultivates a portfolio of Tier 2 donors ($250–$999), developing strategies to increase donor retention, upgrade giving, and acquire new donors in partnership with the broader Development team. Conducts donor analysis, giving trends, and engagement data to identify opportunities for moves management, personalized stewardship, and targeted cultivation that strengthen the donor pipeline. Leads donor services operations, including gift processing, acknowledgments, donor communications, and stewardship touchpoints, ensuring a timely, accurate, and personalized experience throughout the donor journey. Maintains high standards of CRM data integrity and leverages donor analytics and reporting to strengthen segmentation, stewardship strategies, portfolio management, and data-informed fundraising decisions across the Development team.

Requirements

Bachelor's degree from an accredited college or university in business administration, marketing, communication, liberal arts, or related field
Three years progressively responsible experience demonstrating a record of accomplishment in donor development, donor support or related
Prior donor management and donor database experience
Ability to meet attendance requirements.
Ability to read, write and communicate in the English language effectively.
Ability to work under the pressure of deadlines and time constraints.
Ability and willingness to conduct all duties in accordance with the ministry of the organization and its Christian principles; conducts all communications and job duties with the highest level of professionalism.

Nice To Haves

Certified Fund Raising Executive (CFRE) preferred
Any equivalent combination of education, training and experience which provides the required knowledge, skills, and abilities.

Responsibilities

Implements stewardship and touch point strategies for a caseload of mid-level donors, as well as event attendees.
Manages and implements donor recognition benefits and provides unique engagement and cultivation opportunities for mid-level donors.
Executes strategically by building audiences through the gathering of state from the donor database to assess prospects, create prospect lists, and coordinate prospect review; working closely with the immediate supervisor to implement strategies that support on-going mid-level donor work.
Ensures that donor cultivation opportunities are maximized, and that record-keeping is integrated into the donor database system; provides advice and technical assistance as needed.
Enters donor data for assigned donor portfolio, including donor contact, gift, communication and Moves Management planning information into Interchange. Donor data entry must follow approved business rules, policies, and procedures for Interchange.
Implements communications plan for mid-level donors to steward them toward continued and increased giving.
Assists with and maintain Interchange (Territorial Donor Management System).
Coordinate constituent updates and additions in database, perform troubleshooting, merge duplicate records, correct data entry errors, and ensure accurate input of mid-level donor data.
Serves as Area Command contact for mid-level donor data in Interchange creating, enabling, resetting, and removing user accounts and roles within the system.
Conducts research on prospects including individuals, corporations, and foundations for use in mid-level donor identification and cultivation for the purpose of supporting various projects as needed throughout the Area Command.
Prepares monthly reports illustrating progress, maintains and manages accurate donor records in a timely and efficient manner.