Donor Services Associate

JUF Careers•Chicago, IL

10d•Hybrid

About The Position

At the Jewish United Fund (JUF), we take pride in our mission and in having a work culture that fosters a sense of belonging and feels rewarding, supportive, and inclusive. We have a hybrid schedule and offer generous benefits including a 401(k) match, up to 22 days of paid time off (starting with 15), up to 11 sick days (starting with 7), and up to 21 paid holidays. The salary for this role is $45,000-$46,500.

Requirements

Strong customer service skills with the ability to professionally and independently resolve inquiries.
Excellent verbal and written communication skills.
Strong organizational, time management, analytical, and problem-solving abilities.
Exceptional attention to detail and commitment to data accuracy.
Proficiency in Microsoft Office Suite, including intermediate Word and Excel skills.
Ability to learn and effectively utilize Salesforce, Adobe Pro, and other business applications.
Ability to manage multiple priorities in a fast-paced and evolving environment.
Ability to handle confidential and sensitive information with discretion.
Physical requirements include working at a desk and computer for extended periods of time.

Nice To Haves

Experience in customer service, administrative support, donor services, financial operations, fundraising, or a related field.
Experience providing exceptional customer service in a high-call-volume setting.
Experience working with donor databases, CRM systems, or Salesforce.
Experience processing financial transactions, payments, pledges, or account-related inquiries.
Experience within a nonprofit organization or mission-driven environment.

Responsibilities

Serve as a primary point of contact for donors, internal staff, and external constituents by responding to inquiries received through Donor Services hotlines, email queues, and other communication channels.
Answer phone calls, voicemails, and emails directed to the Donor Services team.
Create general finance cases in Salesforce for accounts that require escalation.
Participate in collections of open pledges as directed.
Communicate with colleagues regarding payment questions, issues, and account resolution.
Independently research and resolve inquiries related to donor accounts, giving history, pledges, payments, and other donor service matters.
Review pending gift instructions to ensure payments are being applied properly.
Attend all department, Campaign, and All Staff meetings.
Serve as Contact Case Data Manager (CCDM) and participate in the Contact Quality Team (CQT) to support and maintain data integrity for Donor Services as well as for the whole organization.
Provide backup support for financial transactions and other tasks as assigned.
Support JUF Campaign and mandatory campaign-related activities on an ongoing basis.