Operations Associate Member & Donor Services
About The Position
Seeking a conscientious, detail-oriented individual to join the Development Operations team, a collaborative team that processes the gifts and memberships that account for more than 25% of the Garden’s annual revenue. The operations associate plays a vital role in delivering an exceptional member and donor experience by ensuring accurate gift processing, data integrity, stewardship support, and timely donor acknowledgments. As a member of the Development Operations team, this position supports the systems and processes that enable fundraising success and stewardship across the Development division. They will be responsible for processing Tribute gifts, partnering with the Individual Giving team to deliver a smooth and supportive donor experience to individuals who have honored their loved ones through giving to the Garden. They will also provide critical processing and reporting support for other fundraising events and special initiatives as prioritized by Development leadership, and cross-functional support for Development Operations to ensure smooth year-round membership and donation processing.
Requirements
- More than three years of experience in development operations, membership services, donor services, nonprofit administration, customer service operations, accounting support, or related fields
- Microsoft Office proficiency
- Working knowledge of database systems, with Raiser’s Edge and/or Galaxy experience preferred
- Ability to work and communicate with staff, members, donors, and potential donors in a professional and courteous manner via email, telephone, and in person.
- Able to operate both collaboratively and independently, depending on task requirements.
- Strong customer service orientation.
Nice To Haves
- Raiser’s Edge and/or Galaxy experience
Responsibilities
- Assist with all daily functions of member and donor operations including the processing, fulfillment, and receipting of donations to the Garden while adhering to institutional data processing and accounting procedures.
- Maintain strict confidentiality regarding donor, member, financial, and constituent information and comply with organizational data security standards.
- Deliver accurate and timely gift and membership processing to meet weekly, monthly, and annual processing timelines and quality standards as agreed upon by Development and Finance team leaders.
- Process all Tribute gifts and prepare special acknowledgment letters and notification cards when necessary.
- Help resolve member and donor concerns with professionalism and discretion, while providing an exceptional service experience by email, telephone, or in person as needed.
- Process Development event revenue that has a tax deductible and benefit value portion and support reporting efforts to monitor progress toward event fundraising goals.
- Coordinate cash and credit card transactions with integrity following the Garden’s controls and procedures.
- Partner with colleagues in Development and Finance to investigate issues, troubleshoot, and deliver solutions.
- Cross-train with others on the Development Operations team to provide backfill or supplemental processing support as needed throughout the year based on seasonal fluctuations in donor, member, and visitor activity.
- Meet established gift processing and acknowledgment service-level agreements.
- Perform ongoing maintenance of individual records in Raiser’s Edge and Galaxy, maintaining high standards of data accuracy and completeness.
- Ensure compliance with organizational, accounting, audit, and IRS requirements.
- Support the integrity of donor and membership data across systems.
- Maintain accurate constituent records, including biographical updates, relationship tracking, and gift documentation.
- Support data cleanup and record maintenance initiatives in donor and member databases.
- Perform other job-related duties as assigned.
Benefits
- Referral bonuses
- Shift differentials
- Thank You Pay
- Promotions
- Periodic pay increases based on the Garden's overall performance and financial budgets
- Employee wellness across three pillars: physical, mental, and financial
- Innovative total rewards that support continuous professional growth, personal development, and provide the flexibility needed to balance personal and professional commitments.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
