Donor Service Center Coordinator

ADVANCING SIGHT NETWORK•Homewood, AL

55d•Onsite

About The Position

The Donor Service Center Coordinator is responsible for receiving and managing donor referrals, assessing medical suitability, and coordinating donation logistics for ocular tissue recovery. This position involves sensitive communication with donor families, completion of documentation for authorization and risk assessment, and collaboration with referral partners such as hospitals, funeral homes, medical examiners, coroners, and justices of the peace as well as recovery teams. The Coordinator provides compassionate, timely, and accurate service to ensure the donation process aligns with regulatory standards and supports the organization’s mission of restoring sight.

Requirements

Two years of experience and an associate's degree in a related field preferred.
Excellent documentation, organization, and assessment skills.
Computer literacy and familiarity with databases and office software.
Strong attention to detail with ability to manage multiple priorities accurately and efficiently.
Excellent oral and written communication skills.
Strong interpersonal skills and ability to work effectively with internal and external contacts.
Must maintain confidentiality and protect sensitive information.
Valid driver’s license and proof of insurance.

Nice To Haves

Prolonged periods of sitting, standing, and working at a computer or desk.
Frequent use of computers for documentation, data entry, and virtual collaboration.
Requires ability to use hands and fingers for typing, data entry, and office equipment.
Occasional lifting of materials or supplies up to 25 lbs.
Requires clear vision and hearing, with or without corrective devices, to communicate and complete work tasks.
Ability to concentrate for extended periods and manage multiple tasks or deadlines in an office environment.
May require occasional travel to other office locations, meetings, or events.
Must be able to communicate clearly and effectively in person, by phone, and through digital platforms.

Responsibilities

Receive, triage, and document all incoming donor referral calls in a timely and professional manner.
Evaluate donor eligibility based on medical criteria, regulatory guidelines, and organizational protocols.
Determine donor registry status and document findings accurately in approved systems.
Conduct donor risk assessment interviews (DRAI) with legally authorized persons, ensuring compassion and accuracy.
Obtain and document consent for donation through recorded telephone authorization.
Coordinate logistics for recovery procedures, including communication with surgical teams, hospitals, funeral homes, and partner agencies.
Dispatch recovery staff and ensure complete, accurate documentation of all communication and actions.
Enter data and upload recordings and records into approved software systems.
Participate in quality assurance activities, audits, and continuing education to ensure compliance and professional growth.
Maintain compliance with FDA, EBAA, and all applicable regulatory and organizational standards.
Assist with medical chart reviews and follow-up documentation as assigned.
Support team communication by providing timely updates and collaborating across shifts and regions.
Represent the organization with professionalism, empathy, and integrity in all communications.