Donor Relations Officer-Philanthropy

Beth Israel Lahey Health

7d • $62,400 - $93,600

About The Position

The Donor Relations Officer performs a wide variety of project management tasks in support of BILH’s comprehensive stewardship and recognition program. The officer maintains collaborative working relationships with colleagues across the system—including frontline fundraisers, department and facilities administrators, and donors—to support philanthropic objectives.

The role supports donor recognition and engagement strategies for major and principal donors, including donor recognition materials, naming opportunities, signage, leadership acknowledgments, endowment reporting, and personalized stewardship initiatives. It also contributes to developing and maintaining policies and processes for a strategic, donor-centered Donor Relations team.

Requirements

• Bachelor's degree required.
• 2–5 years of related work experience required.
• Project management experience required.
• Ability to travel and work occasional evenings and weekends, and to adjust to other departmental needs.
• Individual judgment and knowledge of fundraising strategy.
• Advanced skills with Microsoft applications, potentially including Outlook, Word, Excel, PowerPoint, or Access, and other web-based applications; ability to produce complex documents, perform analysis, and maintain databases.
• Ability to make decisions guided by general instructions and practices that require some interpretation, and to recommend solutions to problems of moderate complexity and importance.
• Ability to analyze varied problems or situations using direct observation, knowledge, skills, and general precedents.
• Ability to follow precedents and procedures, set priorities, and organize work within general guidelines; seeks assistance in difficult or unpredictable situations.
• Clear and effective written communication in English with internal and external customers.
• Ability to comprehend and converse in English to communicate effectively with medical center staff, patients, families, and external customers.
• Full working knowledge of standard concepts, practices, procedures, and policies, and ability to apply them in varied situations.
• Ability to collaborate in small teams, improve the immediate work group’s operations by offering ideas and identifying issues, and respect team members.
• Ability to provide high-level customer service and staff training to meet unit standards and expectations, and resolve service issues in a timely and respectful manner.
• Staff must be vaccinated against influenza as a condition of employment.

Responsibilities

• Support development and implementation of donor recognition and engagement strategies for major and principal donors, working with fundraisers and External Relations to create meaningful stewardship experiences.
• Support a donor-centric recognition program, including promotional materials and naming opportunities.
• Assist with the donor recognition signage process, including design, fabrication, installation, and coordination of donor approvals with facilities and hospital leadership.
• Maintain a database tracking system for donor signage, naming opportunities, and public recognition, ensuring accuracy and transparency for frontline teams.
• Manage preparation and tracking of leadership acknowledgments for selected gifts across BILH hospitals, ensuring they are meaningful and timely.
• Assist with endowment reporting by coordinating with Finance and Operations to support transparency and compliance with spending policies.
• Create and support personalized stewardship initiatives, including outreach and gestures to celebrate and deepen donor engagement.
• Support development and maintenance of policies and processes that promote a strategic, donor-centered Donor Relations team and contribute to stewardship and engagement best practices at all giving levels.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level