Donor Relations Coordinator

The Hobby Center for Performing Arts•Houston, TX

1d•Hybrid

About The Position

The Hobby Center’s Donor Relations Coordinator serves as a central relationship manager and administrative anchor for the fundraising arm of the Advancement team, ensuring the seamless execution of donor stewardship, engagement, and fundraising efforts at the Hobby Center. Acting as a primary point of contact for donors and a key connector across development functions, this role is responsible for cultivating meaningful relationships through responsive communication and personalized engagement strategies that strengthen donor trust, retention, and long-term affinity for the organization. The coordinator also plays a critical operational role by overseeing the administrative systems and follow-through necessary to support the full lifecycle of stakeholder engagement. Through meticulous organization, a proactive approach, and donor-centered service, the coordinator helps translate institutional priorities into impactful donor experiences that build community, strengthen relationships, and advance the Hobby Center’s mission and strategic goals.

Requirements

Excellent organizational skills and attention to detail
Strong written and verbal communication skills
Proficiency in Microsoft Office (Word, Excel, Outlook)
Ability to manage multiple tasks and meet deadlines
Ability to work at a desk (sitting or standing) and computer for extended periods of time
A positive, collaborative approach to work and an enterprising spirit
Passion for the Hobby Center’s mission and desire to play a vital role during a transformational period of growth
The Hobby Center’s core business is live performances. Evening and weekend events are central to our operation and all employees understand that their duties may require them to be on site at these times and interface with the public.

Nice To Haves

Bachelor’s degree or equivalent experience in arts administration, hospitality, high-end client service, or related field
Prior experience in the performing arts or live entertainment sectors
Prior experience with relevant CRM systems (Tessitura and Ticketmaster a plus)
Prior experience with relevant email platforms (i.e. mailchimp, Constant Contact etc.)
Interest in or passion for the performing arts and nonprofit work
Positive attitude and willingness to learn
Strong interpersonal skills and a customer service mindset
Ability to handle confidential information with professionalism
Familiarity with performing arts subscription models and campaigns and patron loyalty programs

Responsibilities

Serve as primary concierge for donors regarding ticketing, dining, parking and other performance and event details and assist the Donor Events and Stewardship Lead with delivery of services for major donors as needed.
Support executing donor communications, including show reminders, ticket exchanges, and onsite restaurant reservations.
Assist with tracking donor benefits and stewardship measures and ensure timely fulfillment (tickets, invitations, recognition listings) using CRM platform as needed.
Provide responsive, first-class customer service and proactively address inquiries with warmth, discretion, and efficiency when interacting with donors via phone, email, or in person.
Provide support for reconciliations of donor activity for performance related services (i.e. valet and or restaurant/concession invoices)
Work with the Advancement team to support annual fundraising campaigns through the creation and distribution of communications as well as personal outreach.
Assist with identification and research of prospective donors
Maintain and manage personal portfolio of donors
Assist with the preparation and distribution of donor acknowledgment letters, day-to-day correspondence of donor questions or needs, and other correspondence such as thank you cards or pledge reminders.
Update and maintain accurate and organized donor information in the CRM database while maintaining data protocols
Deliver high-quality, detail-oriented administrative support across broader scope of development system filing and physical filing needs and maintain record keeping infrastructures.
Help support planning and execution of donor events such as receptions, performances, and cultivation gatherings
Assist with event logistics including invitations, serving as the primary RSVP tracker, and provide on-site event support.
Help coordinate donor recognition efforts in programs, signage, and digital platforms
Work with the Individual Giving and Stewardship Manager, the Donor Events and Stewardship Lead and the broader advancement team to inform and develop an engaging stewardship touchpoint model and personalized donor interactions
Coordinate the execution of said touchpoints such as flower delivery, birthday cards, celebratory gifts etc.
Coordinate and track VIP ticket donation requests.
Work with marketing, box office, and programming staff to support donor-related activities and benefits
Assist in ensuring alignment between donor engagement efforts and organizational programming
Seek professional growth in the field of performing arts relationship management, revenue generation, and associated data and processes.
Along with other members of the advancement team, represent the Hobby Center at performances and donor events and provide support as needed.
Regularly attend Hobby Center presented programming.