Donor Relations Coordinator (6480)

THE SALVATION ARMY A GEORGIA CORP•Miami, FL

18h•Onsite

About The Position

This position is responsible for managing the day-to-day operations and maintenance of the donor program. This includes managing donor records, benefits for mid-level and major donors, and handling donor inquiries, correspondence, and acknowledgements. The role works in close partnership with the Director of Development and Area Commander to enhance donor relationships and increase support through marketing and event-specific avenues.

Requirements

Bachelor’s Degree from an accredited college or university AND Two years’ experience performing administrative work in a customer service setting, and experience operating/maintaining a computer database OR Any equivalent combination of training and experience which provides the required knowledge, skills, and abilities.
Ability to meet attendance requirements.
Ability to read, write, and communicate the English language.
Ability to type and keypunch information into a computer.

Responsibilities

Manages donor database systems (Interchange and Power BI); obtains, inputs, and updates pertinent donor information; records changes and makes necessary deletions; prepares routine and special donor activity reports; ensures the accuracy and completeness of the same.
Produces acknowledgement letters, invitations, and specialized pieces for stewardship, cultivation and solicitation.
Researches and references database records in order to respond to donor and/or development staff questions.
Prepares various routine and specialized donor activity reports and communicates with stakeholders via phone calls.
Works with direct mail vendor to review, provide edits, and approve all direct mail pieces.
Ensures all communication through direct mail has consistent messaging and meets brand standards.
Executes efforts strategically by building audiences through the gathering of data from the donor database to assess prospects, create prospect lists and coordinate prospect review; working closely with the Director of Development to implement strategies that support on-going event and donor management efforts.
Plans, directs and coordinates all aspects of benefits program, recognition and stewardship events for donors to include invitations to special events and appreciation gifts.
Performs other related work as required.