Donor Relations Assistant

Archdiocese of Chicago•Chicago, IL

13h•$19 - $23

About The Position

The Donor Relations Assistant is an integral member of the Stewardship and Development team as they can be the first interaction between a donor or potential donor and the Archdiocese. Responsibilities include answering donor calls, responding to inquiries and providing excellent customer service. In addition, this position provides data entry and clerical assistance and support to all fundraising campaigns. Every action and donor interaction is a reflection of the archdiocese. Professionalism, good judgment and organization are essential qualities for this role.

Requirements

Ability to read, write and speak fluently in Spanish.
Ability to communicate professionally via telephone and in writing.
Strong organizational and planning skills.
Demonstrated customer service capabilities.
Process-oriented with strong critical thinking skills.
Ability to handle multiple responsibilities at the same time.
Fluency in Microsoft Office (Outlook, Word, Excel), data entry and database management.

Nice To Haves

Professional experience in a fundraising environment.
Ability to communicate professionally via telephone and in writing.
Bachelor’s degree from an accredited institution of higher education.
Strong work ethic, enthusiasm and confidence.
Affinity with the overall mission of the Archdiocese of Chicago.
Must demonstrate understanding, respect, and support for Catholic Church teaching, mission and values.
Hiring consideration may be given to candidates who are Catholic.

Responsibilities

Provide excellent customer service.
Serve as primary contact for donor phone calls, by resolving inquiries relating to donor accounts promptly and courteously.
Draft business correspondence and communicate professionally both verbally and in writing with donors and parishes.
Assist with various projects, format and send letters individually and through mail mergers.
Manage and respond to emails from parishes, donors and from our ticketing system.
Document donor interactions, track actions taken and follow-up needed in database.
Collaborate with other staff members to create and maintain a system-wide integration of data.
Collect and prepare data for records and reports as needed.
Report review, tracking and correcting of information for online giving as it pertains to donor accounts.
Update and maintain a confidential database of individuals, corporations, foundations, vendors and media contacts.
Promptly enter credit card gifts, pledge reversals, pledge adjustments, billing cycle changes, start and end dates into the database.
Manage and respond to emails from parishes and/or donors.
Organize and file campaign documents regularly.
Manage/oversee undeliverable mail (log and distribute).
Update cumulative check log or Record of Subscription for each campaign on a weekly basis.
Attend required meetings and participate as needed.
Other duties as assigned.
Maintain a thorough understanding of the mission, goals, and priorities of the Stewardship and Development office.