Donor Relations and Stewardship Manager (Full-Time, Onsite)

MASS MoCA•North Adams, MA

11d•$65,000 - $70,000•Onsite

About The Position

The Donor Relations and Stewardship Manager plays a key role in advancing MASS MoCA’s stewardship strategy through supporting mid and major donor growth. Reporting to the Chief Advancement Officer, this position leads the museum's day-to-day donor stewardship program for individual donors. The role also serves as staff lead for the museum's patron groups and the calendar of cultivation and appreciation events that keep those groups engaged. This role suits an organized professional with attention to detail and excellent prioritization skills who wants deep, hands-on experience in stewardship and relationship management, paired with broader exposure to cultivation and event work, and who enjoys the cross-departmental collaboration that fundraising in a museum requires.

Requirements

Bachelor's degree or equivalent professional experience; coursework or a background in art history, museum studies, nonprofit management, or business is a plus.
2-3 years of experience in development, fundraising, donor stewardship, or a related front-facing role, ideally within a museum, cultural institution, or other nonprofit.
Excellent written communication skills, with the ability to write warm, precise donor correspondence, stewardship reports, and clear impact reporting.
Comfortable initiating and conducting donor conversations, including direct solicitation, with coaching and support.
Strong project management and organizational skills and close attention to detail; able to manage a large volume of donor touchpoints and deadlines without dropping details.
Experience with a CRM or donor database (e.g., Tessitura, Raiser's Edge or similar) preferred; proficiency with Google Workspace required.
Experience planning or coordinating events and managing member/patron groups strongly preferred.
Familiarity with donor research tools such as iWave or Target Analytics is a plus, but not required.
A collaborative, donor-centered approach and genuine enthusiasm for the museum's mission.
Ability to maintain confidentiality and manage sensitive donor and financial information with discretion.
Availability for regular evening and weekend hours and limited travel to support patron group and donor engagement events.
This position may require extended hours, including occasional nights and weekends, holidays and work for festivals and events. The schedule will be determined by the manager.
This position is based on site at MASS MoCA’s North Adams campus; regular in-person attendance is required.
Some duties of this position require being able to work outside.
Must be able to wear PPE (Personal Protective Equipment) as needed.
May require occasional lifting of supplies or materials related to departmental needs.
Dexterity and coordination, sufficient to perform essential functions.
Ability to perform administrative and computer-based tasks for up to 4.5 hours at a time.
The ability to be mobile (including, but not limited to walking, standing, bending, squatting, crouching, twisting, kneeling, reaching, etc.)
Ability to lift/carry/push/pull objects that weigh up to 25 pounds, as needed.
As defined by the National Labor Relations Act, this position is part of the bargaining unit for UAW Local 2110.

Nice To Haves

Coursework or a background in art history, museum studies, nonprofit management, or business is a plus.
Experience with a CRM or donor database (e.g., Tessitura, Raiser's Edge or similar) preferred
Familiarity with donor research tools such as iWave or Target Analytics is a plus, but not required.

Responsibilities

Manage a portfolio of mid-level ($5,000–$15,000) donors and prospects, moving each through identification, qualification, cultivation, solicitation, and stewardship ("moves management").
Organize and assist with donor and prospect meetings, museum tours, and cultivation visits; make direct asks for annual and mid-level gifts under the guidance of the Chief Advancement Officer.
Draft gift proposals, solicitation letters, and pledge agreements tailored to donor interests and giving history.
Track all donor interactions and gift activity accurately and promptly in CRM.
Support the Chief Advancement Officer with data analysis, portfolio reviews, and pipeline reporting.
Represent the museum at member and donor cultivation events, opening nights, and community outreach as assigned.
Design, develop, and manage a comprehensive stewardship program covering acknowledgment, recognition, reporting, and ongoing engagement for individual donors.
Oversee Advancement Coordinator in gift processing, ensuring every donor receives an accurate, personalized, and timely thank-you (within 48 hours for major gifts).
Support the development and fulfillment of major gift agreements, endowment gifts, and multi-year pledges, tracking commitments and payment schedules through to completion.
Design and execute individualized stewardship plans for assigned donors as well as major gifts donors, including touchpoints, recognition, and impact updates aligned to each donor's interests and giving level.
Develop impactful stewardship and gift-use reports that clearly demonstrate the outcomes of donor investments, working with other departments to gather accurate, compelling content.
Coordinate donor recognition across the museum, including donor walls, exhibit and gallery credit lines, annual report listings, and named-fund signage, and maintain accurate donor and sponsor recognition content on the museum's website.
Draft donor communications across the stewardship cycle, including proposals, appeal letters, acknowledgments, and stewardship reports, in the museum's voice.
Plan and manage full logistics for cultivation and stewardship events (recognition receptions, behind-the-scenes tours, donor appreciation gatherings), including invitations, briefings, seating charts, and post-event follow-up.
Maintain the department's stewardship calendar and ensure consistent, on-brand donor communications throughout the year.
Manage the museum's patron groups (Ambassadors and Director’s Council), serving as the primary staff liaison for each group's members.
With oversight from the Chief Advancement Officer, plan, budget, and execute the calendar of patron group events, including exhibition previews, artist studio visits, curator talks, and collection visits from concept through post-event follow-up.
Track patron group membership, renewals, and upgrades in the CRM, and work to convert engaged patrons into higher-level donors.
Manage patron group event budgets, reconcile expenses, and ensure spending stays within approved limits.
Coordinate on site event logistics with Visual Arts, Facilities, Events, and Security, including invitations, RSVP tracking, seating/guest lists, run-of-show, and on-site staffing.
Develop event collateral and communications (invitations, programs, remarks, follow-up notes) in the museum's voice and brand.
Evaluate each event and patron group's engagement and giving impact, and recommend adjustments to programming, cadence, or benefits.
Assist with the annual donor travel program.
In conjunction with Senior Manager of Membership and Annual Giving, work on all elements of the Art Futures Benefit.