Donor Referral Center Manager - Portland

HR Recruiting Team • Portland, OR

20h • Onsite

About The Position

We are seeking a dedicated and experienced professional to lead daily operations within our Donor Referral Center in Portland. In this role, you will work closely with the Director to ensure efficient, high‑quality processes that align with organizational goals, regulatory requirements, and our mission to support donation.

Requirements

• Bachelor’s Degree required.
• Minimum of 2 years of supervisory experience.
• Availability for occasional after‑hours calls or communications to support operations and address time‑sensitive matters.
• Some overnight travel required, including commercial air travel.
• Must be able to meet physical demands of the role with or without reasonable accommodation.
• Ability to work collaboratively within a team and follow directions effectively

Nice To Haves

• Certified Tissue Bank Specialist (CTBS) preferred.
• Proven ability to inspire individuals and develop functional teams committed to achieving organizational objectives.
• Demonstrated ability to communicate effectively, verbally and in writing.
• Demonstrated ability to solve problems and analyze issues innovatively.
• Demonstrated ability to coach and mentor others to reach their full potential.
• Demonstrated ability to drive results, set priorities, and establish stretch goals.
• Demonstrated ability to identify departmental needs and develop solutions.
• Demonstrated strong understanding of business operations.
• Knowledge of anatomy and medical terminology.

Responsibilities

• Lead employees responsible for screening, documentation, and medical evaluation of tissue and/or eye donors.
• Develop, implement, and manage standard operating procedures, work instructions, job aids, and related materials to ensure consistency and quality.
• Serve as the Subject Matter Expert (SME) in donor eligibility and authorization, providing training and support to internal and external partners.
• Interview, select, train, lead, evaluate, develop, and coach employees.
• Collaborate professionally with internal and external partners to maximize donation opportunities while maintaining mutual respect and shared accountability.
• Provide management oversight for daily task completion and ensure team accountability.
• Assist with budget development and ongoing expense monitoring.
• Participate in project teams and process development initiatives.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager