Donor Recruitment Account Manager

Gulf Coast Blood•Houston, TX

14h•Hybrid

About The Position

The Account Manager plays a vital role in advancing Gulf Coast Blood's mission to save and sustain lives through the recruitment, engagement, and retention of blood donors and donor groups. Serving as the primary relationship manager for an assigned territory, this position builds strong partnerships with businesses, schools, community organizations, and civic groups to increase blood donations and ensure a reliable blood supply for the patients and hospitals we serve. Through consultative relationship management, strategic territory planning, community outreach, and donor recruitment initiatives, the Account Manager owns, develops and grows donor accounts, identifies new partnership opportunities, and drives blood drive participation. This role combines sales, customer relationship management, event coordination, and community engagement to achieve collection goals while delivering an exceptional experience for donor groups and blood donors alike. As an ambassador for Gulf Coast Blood, the Account Manager educates community stakeholders on the life-saving impact of blood donation and inspires ongoing commitment to programs that strengthen the health of our communities.

Requirements

Relevant degree in healthcare, science, business, logistics, or a related field; or an equivalent combination of education, training, and experience that demonstrates the knowledge required to perform the role.
Foundational knowledge of regulated operations, safety practices, laboratory workflows, or inventory management—gained through formal education, vocational programs, military service, or job experience.
Ability to read, interpret, and apply SOPs, documentation standards, and regulatory or safety guidelines.
Demonstrated experience coordinating inventory, logistics, or operational workflows in a regulated or service-critical environment, with 1–3 years of relevant experience preferred.
Certifications/sales training experience.
Proven ability to follow SOPs, maintain accurate records, and support quality or compliance processes.
Experience collaborating with cross-functional teams such as customers, patients, and frontline staff.
Experience analyzing information, identifying risks, and resolving issues independently.
Familiarity with CRM systems (e.g., HemaCollect, HemaConnect, or similar platforms).
Experience handling time-sensitive information and creating action plans.
Valid Texas Driver's License and acceptable driving record.
Must have reliable vehicle to transport self to various donor and group sites (mileage, tolls and parking reimbursed).

Nice To Haves

1–3 years of relevant experience preferred.

Responsibilities

Develop, maintain, and strengthen relationships with existing donor groups through proactive account management and consultative partnership strategies.
Promote Gulf Coast Blood's donor programs, including Commit for Life and group donor initiatives, to increase participation and long-term donor engagement.
Serve as a trusted advisor to donor group leaders by providing guidance, support, and best practices for successful blood drive recruitment.
Lead regular in-person meetings with donor group representatives to develop customized recruitment and marketing plans.
Host donor group chairperson meetings, presentations, and educational sessions to foster engagement and strengthen partnerships.
Prospect, cultivate, and secure new donor groups within an assigned territory through networking, community outreach, and targeted sales activities.
Develop and execute territory growth strategies designed to increase donor participation, blood drive frequency, and overall blood collections.
Analyze donor group performance, participation trends, and historical data to identify opportunities for growth and retention.
Utilize relationship-based sales methodologies, including Integrity Selling principles, to expand partnerships and maximize account potential.
Coordinate, schedule, and rebook blood drives in accordance with organizational guidelines and collection goals.
Forecast future blood drive activity and proactively increase drive frequency to support organizational collection needs.
Conduct site evaluations and inspections to ensure blood drive locations meet operational, safety, and compliance requirements.
Attend and monitor blood drives as needed, addressing operational challenges and ensuring a successful donor experience.
Support on-site donor recruitment efforts to maximize participation and collection outcomes.
Lead regular collaboration (daily) with internal partners to ensure all blood drive logistics, communications, and operational requirements are completed accurately and on time.
Monitor blood drive performance metrics and gather stakeholder feedback to continuously improve future events.
Maximize the effective use of resources and scheduling capacity to achieve monthly collection goals.
Participate in departmental meetings, sales reviews, and training initiatives to remain informed of organizational priorities and performance objectives.
Accountable for achieving monthly and quarterly collection goals within assigned territory
Track and report on key performance metrics, including donor participation, retention, and drive productivity
Serve as a Gulf Coast Blood ambassador within the community by delivering presentations, training sessions, and educational programs on blood donation, blood biology, and donor recruitment.
Represent the organization at community events, partner meetings, and outreach initiatives to increase awareness and support for blood donation.
Adhere to all departmental policies, regulatory requirements, safety standards, and Standard Operating Procedures (SOPs).
Ensure all activities are conducted in accordance with organizational guidelines and applicable compliance requirements.